Reliability Consultant

We are looking for a Solutions Consultant to join our Customer Success Team. The role is suited to a natural problem solver and somebody who feels very passionate about delivering outstanding service to our customers. We feel this is truly a great career opportunity for someone who wants to join a growing SaaS business and will thrive in an interesting and varied role. myairops is a leader of SaaS products to the aviation industry with customers across the globe with diverse challenges including corporate flight departments, charter brokers, medical providers, military and business aviation operators. They work closely with business development, engineering, product, and support teams to ensure the customer’s journey runs smoothly from initial interest throughout implementation, then arriving at successful live operation. Product demonstrations are a key part of the role, supporting our business development team, whilst enabling customers to understand the scope of the product and the potential for tailored solutions. Ability to understand software product functionality, how to translate the application UI to the back end. Experience working with a complex software platform, with requirements to tailor solutions to meet client requirements. Ability to apply principles of system configuration, product knowledge and customer requirements. Significant level of customer management experience, with the ability to take complex requirements and present back opportunities within the scope of the product. Ability to work with integration or implementations of Cloud-based systems. Experience of Aviation Operations, specifically Flight Scheduling or Ground Operations, including Crew Scheduling/Rostering, Charter Sales, and Staff Training is a nice to have. Understanding of Project Management fundamentals. The role is hybrid, based at our Farnborough office. Competitive Salary Group Pension Scheme – up to 5% contributions matched Life Assurance Travel Insurance Private Healthcare (after probation) Discounts at popular retailers