Resident LiaisonOfficer

Experienced Resident Liaison Officer- Southampton
Up to 35k - Close to the station
Resident Liaison Officer RLO- Full time
We are looking for an experienced Resident Liaison Officer for my Client for a permanent role covering a project in the Southampton area. This site is a live tenanted property and a background within this role is essential to be able to hit the ground running. This is a great company to work for with perks such as healthcare and pension and travel paid for.
Resident Liaison Officer Overall duties:

• Facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the team.
• Work closely with Project and site management team to ensure quality of customer service is maintained to a high level, including resolution of issues raised.

Responsibilities

• Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
• Maintain customer service processes and systems as relevant for the site / residents.
• Liaise with site team and Project Manager to ensure the smooth running of the project
• Basic site administration including data entry of the in house ‘probe' system for such as:
• Delivery receipts – Once a week update deliveries on probe and ensure hard copies are sent/collected for the attention of Accounts Team
• Site stock takes – Every Thursday stock takes are under taken by the Site Manager. Information needs to be updated and sent to head office by you once a week following this stock take.
• Update and close out alerts – Manage alerts on probe by reviewing every these every three days, chasing for response from individuals who are down to provide this.
• Right to Work Checks – Checking of right to work for subcontractors including taking copies of passport or checking settlement status on the government website.
• Draft responses and communications for residents and other parties.
• Respond to all resident issues, working closely with project and site management team to ensure resolution of issues raised and recommend changes, in line with company policies.
• Ensure prompt resolution / closure of all RLO matters.
• Maintain record of all issues raised with all points of resolution on Probe.
• Escalate unresolved issues to CSM, when appropriate to do so.

Key tasks

• Answering of phone calls and making any necessary appointments.
• Work with client and resident representatives to track all services within the project, issues raised and their resolution.

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