Part time Independent Living Co-ordinator (Home Adaptations)

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Part time role available – 18.13 hours – pattern to be agreed at interview. Salary shown is full time equivalent. You will be supporting a service that deals with queries around Aids and Adaptations needed by customers (vast majority are tenants) to support them to live at home more independently. Enquiries will come from across the business, Local Authorities and directly from customers, so strong communication skills will be key. The team work in an agile manner, so this will be a mix of home and office based working. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers. What you'll achieve You will deal with contractors to ensure works are done, and proactively signpost customers to other Health and Wellbeing services (such as BetterDays) to support them accordingly. You will also look at options and work with other services to relocate some of our customers to other more suitable homes where there is a need. You will be able to work on your own initiative and take responsibility to ensure projects and work is done. To be a clear point of contact for any initial Aids and Adaptation requests / enquiries. Referring customers to Occupational Therapists in applying for Disabled Facilities Grants (DFG) via Local Authorities, following up DFG applications and processing outcomes. Speaking with customers and assessing them for falls and referring them to the Health and Wellbeing team where appropriate for interventions such as Falls Prevention courses. Understanding the Aids and Adaptations options available to customers, including Assistive Technology, and referring customers for the most relevant option. Helping to determine the Social Value of the work done by contacting customers and seeking a response to how they feel pre and post work done. What you'll bring Essential skills · Strong communication skills both written and verbal · Excellent numeracy and literacy skills · Good IT skills in particular working knowledge of Microsoft Office and CRM systems · Exceptionally customer orientated and detail focused and demonstrates a passion for delivering consistently good customer outcomes · Experience / background of working with vulnerable people · Capable of successful partnership working with remote-based teams and contractors, to deliver optimum performance · Good team player Desirable skills Experience of working for a Housing Association Experience of working with Aids and Adaptations or Assistive TechnologyWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check