Key Account Manager

I am the HR Consultant working for Farillio on this recruitment campaign....I will share with you the back ground to the company Farillio is an innovative legal and business tech start-up, offering a unique platform that combines best-in-class technology with expert-led content. Our solution serves SMEs, landlords, individuals, households, and families, providing guidance on everyday matters as well as unexpected life events. Established in 2017 by a former City lawyer, Farillio is a fast-growing business with big ambitions and a talented, experienced team. We are now looking for a dedicated Key Account and Customer Service Executive to join our team and help us continue delivering exceptional service to our partners (corporate clients) and their customers (Farillio’s users) Key Tasks Support onboarding new customers (liaising across the team) Co-create and manage platform user activation and usage plans (user sign-ups and repeat visits) with corporate partners in line with their objectives; set expectations and regularly provide reports and reviews.  Become the trusted ‘go-to’ person for our partners     Keep partners and customers informed of Farillio’s product and content updates and increase product adoption: Customer Support and Issue Resolution: Forecast and track customer account metrics to the Farillio team and work with the team to help achieve the KPIs set Identify/contribute to and execute any opportunities to grow business with critical accounts Support the sales team including creating topline activation and onboarding proposals for prospective corporate customers Coordinate with other Farillio team members as required to deliver projects on time Keep records of customer communications on Farillio’s CRM and report key intelligence back to Farillio team In the future, help develop the launch of Farillio events and partnership event planning and attend events and conferences to represent and speak on behalf of Farillio and/or its partners Contribute to relevant Farillio managerial and strategic discussions Skills and Experience ·       Experience in corporate account management and client-focused at least one year, including working with C-Suite ·      Excellent project management, communication, listening and negotiation skills ·      The ability to manage multiple projects and relationships simultaneously, working both independently and collaboratively as part of a team ·      A creative flair including the ability to create compelling presentations ·      The ability to work under pressure when required, and the passion to go the extra mile when needed ·      Customer service experience helping users adopt the platform by providing guidance and resolution to their enquiries. IDEALLY: ·     You have previously worked at a fast-moving start-up where you’ve experienced first-hand the fast pace, agility and cross-team collaboration often needed to deliver projects and/or tasks quickly