Customer Support & Marketing Administrator

Are you a highly organised, proactive individual with a passion for delivering exceptional customer support while contributing to marketing efforts? Do you thrive in a fast-paced environment, juggling multiple tasks with precision and efficiency? If so, we have an exciting opportunity for you! We are looking for a Customer Support and Marketing Administrator to join a dynamic sales and marketing team. In this role, you’ll be essential to both the customer support and marketing functions, ensuring seamless communication, customer satisfaction, and smooth-running processes within the department. What You’ll Be Doing: * Responding to customer enquiries, maintaining communication records, and providing timely follow-up for both current and prospective clients. * Assisting with marketing campaigns, including customer mail-outs, and ensuring marketing materials are sent out on time. * Supporting the contract renewal process, managing purchase orders, and ensuring everything runs smoothly from start to finish. * Collaborating with the sales and marketing teams to ensure customers receive the information they need, including updates on new products and services. * Managing and updating customer data, ensuring accurate enrolment in programs, and supporting the generation of trend reports for marketing initiatives. * Assisting with general office duties like filing, scanning, and stepping in to support team members when needed, ensuring the smooth running of both customer support and marketing operations. Key Responsibilities: * Process purchase orders with accuracy and ensure their timely completion. * Assist in executing company-wide marketing communications, such as customer email campaigns and promotional mailshots. * Maintain and update customer databases to a high standard, tracking changes for both support and marketing purposes. * Provide administrative support across the sales and marketing departments, including help with special projects. * Ensure internal documents are maintained and updated for reporting and marketing analytics. Why You’ll Love This Role: * You’ll be at the centre of the sales and marketing operations, helping drive customer engagement and satisfaction. * Every day brings new challenges and variety! You'll work on customer support tasks while also playing a crucial role in marketing campaigns. * Your organisational skills and attention to detail will have a direct impact on both customer relations and marketing success. * Be part of a supportive, collaborative team that values your contributions in both customer support and marketing. What We’re Looking For: * Excellent written and verbal communication skills, with a focus on both customer service and marketing administration. * Strong organisational skills with the ability to handle multiple customer support and marketing tasks simultaneously. * A proactive, detail-oriented mindset, with experience in data entry, filing, and general administrative duties. * Ability to work independently and collaboratively. If you’re excited about the opportunity to play a vital role in both customer support and marketing, we’d love to hear from you! Apply now to become the next Customer Support and Marketing Administrator! If you don’t hear from us within 5 working days, please consider your application unsuccessful for this position. We value your interest and encourage you to apply for future opportunities with us