Company:
CV-Library
Location: Eastbourne
Closing Date: 16/10/2024
Salary: £26,000 - £28,000 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title: Customer Service Lead
Location: Eastbourne
Salary: £26,000k-£28,000k
Work Type: Permanent (6-month probation)
Woking Hours: Monday-Friday / 8:00am-5:00pmHRGO Recruitment are looking for a determined and eager Customer Service Lead to join our clients fire door inspection, maintenance and installation company based in Eastbourne. The successful candidate will be required to provide excellent customer service to new and existing customers, manage new enquiries and follow up with prospects to upsell and discuss services.
Our clients work with commercial, industrial, and residential customers and their commitment to safety, quality, and innovation has established them as a trusted partner in the fire protection industry.
Benefits:
22 days annual leave (plus bank holidays)
Hybrid working available
Membership for the Foundry - A modern and new shared office space
Progression opportunities available
Bonus Scheme (after probation on agreed basis)General Duties:
Take down accurate new enquiry information
Utilise dedicated enquiry management system
Keep database up to date with customer records and information
Follow up with prospect customers to generate more business
Provide quotations to customers
Answer and manage any questions regarding services and products
Liase with homeowners, landlords or property maintenance teams
Discuss various packages and services with customers
Keep up to date with legislation and policies within fire door
Book in appointments/diary managementRequirements:
Previous customer service experience (inbound) required
Previous fire door experience would be desirable (not essential)
Must be confident over the phone to liase with customers and third parties
Proficient using Microsoft packages and computersIf you are interested in this exciting job opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne branch will be in contact
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