Contract Support Helpdesk / Receptionist

Contract Support Helpdesk, Receptionist, Administrator

Your new role
Provide an operationally sound service to both internal and external clients.

Key Responsibilities

• Operate QFM and Financial systems daily.
• Liaise and update key customers daily.
• Liaise and update the management team daily.
• Assist the engineering team daily.
• Ensure SLA and KPI compliance via QFM management.
• Anticipate and meet customer needs, building relationships.
• Respond to customers with effective communication.
• Follow procedures and processes to required standards.
• Achieve results within quality and time limits.
• Understand business needs and drive continuous improvement.
• Participate actively in a diverse team.
• Communicate messages and ideas clearly.

What you'll need to succeed
Education:Essential: GCSE passes in Maths and English or equivalent.Desirable: Higher qualifications (A-level/HNC/Degree) or equivalent.
Training:Essential: Proficient in Word, Excel, and Outlook (intermediate to advanced).Desirable: Knowledge of PowerPoint.
Experience:Desirable: Previous customer-facing role experience.
Aptitudes:
Strong customer focus.Excellent verbal and good basic written communication skills.Self-motivated and systematic.Results/task-oriented, with attention to detail and accuracy.Excellent time management and organizational skills.Commitment to continuous improvement.Ability to work both independently and as part of a team.
Character:
Committed to customer service delivery.Reliable and committed.Confidential and discrete.Calm under pressure and adaptable to changing demands.Smart appearance.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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