Sales Office Manager

Tudor Employment Agency are currently recruiting for Sales Office Manager to join our prestigious client based in Aldridge. Our client is an established leading supplier of architectural ironmongery to the construction industry, providing top-quality products and exceptional service. Their commitment to innovation and excellence has earnt them a stellar reputation, and have a unique opportunity for a Sales Office Manager to join the team and help them continue to grow and succeed. Duties will include: * Sales Support: Assist the sales team with order processing, preparing quotations, and managing customer accounts and ensure all sales documentation is accurate and up to data * Customer Service: Act as the first point of contact for clients, providing knowledgeable advice on architectural ironmongery products, resolving queries, and ensuring a positive customer experience * Administrative Duties: Maintain organised sales records, manage CRM systems, and manage daily office tasks such as filing, correspondence, and scheduling * Product Expertise: Utilise your in-depth knowledge of architectural ironmongery to support the sales team, recommend products, and assist customers with technical inquiries * Coordination: Collaborate closely with suppliers to track orders, manage stock levels, and ensure timely delivery of products. Coordinate with logistics to handle any delivery issues and ensure projects are seamlessly managed from start to finish * Reporting and Analysis: Generate regular sales reports, analyse performance data, and suggest improvements to enhance sales efficiency and effectiveness. Requirements: * Experience: Minimum of 5 years’ experience in a sales or administrative role within the architectural ironmongery industry. GAI qualification advantageous. * Knowledge: Strong understanding of architectural ironmongery products, including their applications and specifications. * Skills: Excellent communication and interpersonal skills, with a customer-focused mindset. Proficiency in Microsoft Office Suite, Sage (SOP & POP) and experience with CRM software. * Organization: Exceptional organizational abilities, with a keen eye for detail and the ability to multitask in a fast-paced environment. * Proactive Attitude: Self-motivated and able to work independently, with an initiative-taking approach to problem-solving and continuous improvement What’s on offer: * Competitive Salary: Attractive salary package commensurate with experience. * Benefits: Comprehensive benefits package, including car or car allowance, mobile phone & company pension. * Professional Growth: Opportunities for ongoing professional development and career advancement to include scope for Directorship. * Dynamic Environment: Independent, family-owned business with strong core values coupled with a supportive and dynamic work environment. * Innovation: Be part of a company that values innovation and strives to be at the forefront of the industry Hours of Work: Monday to Friday 9am-5pm Salary: £35,000 - £45,000 per annum