Company:
ICP
Location: London
Closing Date: 17/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
About the Company
CP is a worldwide leader in Content Operations, offering Solutions that deliver exceptional business outcomes for global brands such as Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Widely recognized for our deep subject matter expertise and experience across a wide range of industries, we elevate and enhance our clients’ content lifecycle technologies and business processes to orchestrate the frictionless flow of content across Marketing and Commerce ecosystems. We offer integrated Solutions that leverage our expertise in Content Operations across Digital Asset Management, Digital Commerce, and Creative Operations. By unlocking business value through Strategy and Consulting, and maximizing its potential through Content Services and Production, we deliver the best possible experience for our clients, their partners, and customers.
About the Role This role will focus on Product Information Management services as an integral function in day-to-day martech operations. You will lead PIM support workstream for 19 brands across divisions for the client. You will manage, enrich and quality assure the product information across brands, confirm and maintain e-commerce field requirements, collate and escalate feedback to division teams, onboard and upskill brand/market teams, share industry best practices, and add value at every level of client engagement. This is a client facing role requiring a highly confident person who will be operating as the main point of contact for product data completion and quality queries acting as a bridge between division and brand level to drive data standards and adherence to divisional field requirements.
Responsibilities Ensure ICP operates on a solid foundation by building strong client relationships and supporting their objectives Build a good understanding of clients’ business issues, industry, competitors, and brands Build rapport and trust with others at all levels within ICP Operate on industry best practice and deliver value and excellence at every stage Maintain a solid understanding of martech, digital advertising, DAM, PIM, etc Work with team members to generate new ideas and evolve and enhance existing programs Work with team members to problem solve and consult with account leadership as required Develop a solid understanding of client campaign and production needs Drive development of work at all stages to ensure that it meets and exceeds client expectations Line managing a team of 2 in Mumbai Hosting single or group training sessions with stakeholders and users, as requested by client Generating and providing reports to program team and stakeholders Support the PIM market model across its channels, workflows and processes Main point of contact for support and engagement clients and stakeholders Lead & conduct product data review, cleansing, enrichment, and validation Execution of strategies and best practices ‘icp’ recommends to clients Onboard and upskill brand and market teams Align channels and templates to meet the requirements needed Lead team meetings, identifying and addressing possible queries raised or escalating when appropriate Lead and ensure execution of established account process across team Foster a culture of expertise and operational excellence Strategically consult on the development of deliverables at all stages to ensure that it meets and exceeds client expectations, identifying opportunities and better WoW with your clients and for the business
Qualifications Education details • 2-4 years industry experience in media, digital asset management, administration roles, digital librarian sciences or archives required • 2-4 years experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required • Previous experience or interest in beauty industry • College degree preferred
Required Skills Authenticity – Being present, honest and sincere goes a long way. Compassion – Doing the right thing means driving connection within our community and caring for one another. Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP! Providing the Right Resources – Always find a way, you are incredibly capable. Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse. Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes. Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must. Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission. Communication - clearly communicating on any issues or queries throughout any task
Qualifications Ability to interact with clients at different levels, confident, able to cater the approach depending on the needs of the meeting Team leadership & PIM/eCommerce matter expertise Excellent verbal, written, and presentation skills; a confident leader of meetings and calls
CP is a worldwide leader in Content Operations, offering Solutions that deliver exceptional business outcomes for global brands such as Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Widely recognized for our deep subject matter expertise and experience across a wide range of industries, we elevate and enhance our clients’ content lifecycle technologies and business processes to orchestrate the frictionless flow of content across Marketing and Commerce ecosystems. We offer integrated Solutions that leverage our expertise in Content Operations across Digital Asset Management, Digital Commerce, and Creative Operations. By unlocking business value through Strategy and Consulting, and maximizing its potential through Content Services and Production, we deliver the best possible experience for our clients, their partners, and customers.
About the Role This role will focus on Product Information Management services as an integral function in day-to-day martech operations. You will lead PIM support workstream for 19 brands across divisions for the client. You will manage, enrich and quality assure the product information across brands, confirm and maintain e-commerce field requirements, collate and escalate feedback to division teams, onboard and upskill brand/market teams, share industry best practices, and add value at every level of client engagement. This is a client facing role requiring a highly confident person who will be operating as the main point of contact for product data completion and quality queries acting as a bridge between division and brand level to drive data standards and adherence to divisional field requirements.
Responsibilities Ensure ICP operates on a solid foundation by building strong client relationships and supporting their objectives Build a good understanding of clients’ business issues, industry, competitors, and brands Build rapport and trust with others at all levels within ICP Operate on industry best practice and deliver value and excellence at every stage Maintain a solid understanding of martech, digital advertising, DAM, PIM, etc Work with team members to generate new ideas and evolve and enhance existing programs Work with team members to problem solve and consult with account leadership as required Develop a solid understanding of client campaign and production needs Drive development of work at all stages to ensure that it meets and exceeds client expectations Line managing a team of 2 in Mumbai Hosting single or group training sessions with stakeholders and users, as requested by client Generating and providing reports to program team and stakeholders Support the PIM market model across its channels, workflows and processes Main point of contact for support and engagement clients and stakeholders Lead & conduct product data review, cleansing, enrichment, and validation Execution of strategies and best practices ‘icp’ recommends to clients Onboard and upskill brand and market teams Align channels and templates to meet the requirements needed Lead team meetings, identifying and addressing possible queries raised or escalating when appropriate Lead and ensure execution of established account process across team Foster a culture of expertise and operational excellence Strategically consult on the development of deliverables at all stages to ensure that it meets and exceeds client expectations, identifying opportunities and better WoW with your clients and for the business
Qualifications Education details • 2-4 years industry experience in media, digital asset management, administration roles, digital librarian sciences or archives required • 2-4 years experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required • Previous experience or interest in beauty industry • College degree preferred
Required Skills Authenticity – Being present, honest and sincere goes a long way. Compassion – Doing the right thing means driving connection within our community and caring for one another. Focus on Service – Roll up those sleeves and tackle every problem with a can-do attitude. Remember, help will always be offered to those at ICP! Providing the Right Resources – Always find a way, you are incredibly capable. Earn Trust – We value consistency, reliability, accountability and constantly striving to be inclusive and diverse. Take Ownership – It’s important to approach your work with a sense of urgency and responsibility, we recognize that we must meet obligations and focus on positive outcomes. Partnership – Collaboration, respecting one another and aligning on your roles and responsibilities are a must. Creative Thinking – Last but not least, the willingness to learn and enjoyment of the problem-solving process are vital for our mission. Communication - clearly communicating on any issues or queries throughout any task
Qualifications Ability to interact with clients at different levels, confident, able to cater the approach depending on the needs of the meeting Team leadership & PIM/eCommerce matter expertise Excellent verbal, written, and presentation skills; a confident leader of meetings and calls
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