Inside Sales Account Manager

The ideal candidate is a relationship builder with a strong passion for sales.Promotes and sells consumables and instruments via phone, email and social selling platforms to customers and prospects that will be determined by management. Utilizes a combination of selling techniques and tools to achieve goals. Is organized, a self-starter, comfortable using telephone selling skills to build customer rapport and develop consultative sales relationships. Works independently and within a team environment, maintains administrative duties, and documents all activities in the CRM.ESSENTIAL DUTIES AND RESPONSIBILITIESSalesMeet or exceed established targetsProspect for new business within target market segmentsMaintain a comprehensive record of sales actions within CRM systemCreate quotations and pricing agreements, following pricing guidelinesParticipate in required and recommended training sessions to obtain and maintain product knowledgeMaintain KPIsWork cross-functionally to ensure full customer service and improve value selling opportunitiesSupportFollow up with in-house support on all customer inquiries regarding complaints and application questionsEnsure timely and effective resolution to all queriesGeneralAble to conduct effective online demosUtilize all aspects of the CRM software systemResponsible for attaining and maintaining technical knowledge to support customersOther duties as assignedJOB REQUIREMENTSEducationDegree in Life Sciences or a related field is preferred, or equivalent work experienceWork ExperiencePrevious outbound phone sales experience with defined sales targetsMinimum 2 years' sales / inside sales experience in related industry preferredExperience working in a life science lab preferredSkills or KnowledgeComputer proficiency requiredCRM fluent for daily usage plus feeding and maintenanceAbility to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or government regulationsExcellent interpersonal and verbal communication skillsAbility to write business correspondence and reportsConfident, persuasive and winning phone presenceAbility to calculate figures and amounts including discounts, percentages, and volumeStrong organizational sillsComprehensive selling skills and techniques (including negotiation)Ability to work independently, essentialOtherFluent in business English and French.A valid driver's license and access to own vehicle requiredUp to 10% overnight travel potentialRegular attendance and punctualityAbility to work well with othersAbility to acquire new skills and to accommodate change in the workplaceADDITIONAL SKILLS/EXPERIENCEExperience in selling capital equipmentLab bench experience using pipettes