Quality Manager

We are part of the Snowfox Group which includes the Taiko, YO! and Bento brands – we operate more than 1500 kiosks, 60 wholly owned restaurants, our grab and go sushi is available in over 3,700 locations and we have 50 major retail partners. Our key markets are the USA, Canada and the UK with additional geographic presence in Europe and Australia. Our brands are: Snowfox - the franchisor of over 1,000 full-service sushi kiosks in 25 states throughout the continental U.S., Hawaii and Alaska Taiko - founded in 1997, Taiko was the first sushi manufacturer for UK supermarkets and has evolved into a highly innovative manufacturer of sushi, bento and snacks in the UK. Bento - founded in 1996 in Canada and provides quality grab & go sushi and hot Asian food in over 900 locations, including supermarkets YO! - the first to bring the ‘kaiten’ conveyor belt to the UK in 1997. Today, YO! is the UK's #1 Sushi brand with over 50 restaurants, over 170 sushi kiosks and a popular YO! To Go range *** Please note *** This role is 12 hour shifts working 4 days a week on a rota basis 6am-6pm and 6pm to 6am ******** If you are looking for sponsorship unfortunately we are not offering this so please do not apply as your application will not be considered The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback. Responsibilities Develop standardized production, quality, and customer-service standards Identify potential risks before they become a problem, focusing on root cause analysis and preventive action Perform internal and external quality audits and compile detailed reports of findings Build a strong team through coaching, mentoring, specific training and performance evaluations Ensure compliance with BRCGS standards Ensure compliance with customers standards as well as the customer’s COP Internal Auditing management Non-conformances management Developing and maintaining a robust auditing program to include GMP, glass, wood and other physical audits Conducting daily QA checks, assessing raw materials specifications, management of technical runner Providing training for new starters Lead investigation and root cause analysis for all non-conformances and customer complaints Link with customer-facing teams and provide support to these teams Main contact for pest control and chemical supplier Qualifications Previous experience in a similar role within a High Care environment food manufacturing or production is desirable 3+ years' relevant work experience Highly organized with excellent attention to detail