Customer Service and Online Events Coordinator

Join The Coaching Academy as a Customer Service & Online Events Coordinator! Are you driven by the joy of organising seamless events and delivering exceptional customer service? The Coaching Academy (TCA) is searching for a talented Customer Service & Online Events Coordinator to join our vibrant team. If you thrive in a dynamic environment where your ideas are valued and your professional growth is a priority, we want to hear from you! As a Customer Service & Online Events Coordinator, you will be an integral part of TCA's mission to empower individuals to reach their full potential through coaching. Your primary responsibility will be to ensure our customers have a positive experience from start to finish – whether they are attending one of our online events or engaging with us via email or telephone. Ideally we are looking for someone who prides themselves in being highly organised, delivering excellent customer service and interested in personal development/the world of coaching! Why Join The Coaching Academy (TCA)? At TCA, we are passionate about personal and professional development. We believe in creating a supportive and inclusive work culture that encourages growth and collaboration. As part of the TCA team, you'll have access to ongoing training and development opportunities, as well as the chance to work alongside experienced coaches and industry experts. What You'll Do: Coordinate and set up online events, ensuring they run smoothly and exceed expectations. Act as the primary contact for stakeholders, building strong relationships and meeting their needs. Compile insightful event reports on a weekly and monthly basis to enhance future events. Utilise Zoom to facilitate engaging training events, utilising features like webinars and breakout rooms. Manage communications, handle enquiries, and ensure a positive experience for all stakeholders. Support the training team with preparation and distribution of materials, monitoring attendance, and maintaining records. Oversee the company and bookings inbox, respond to inquiries, and manage course registrations. Provide general office support, assist with customer payments, and maintain data in our CRM system. What We're Looking For: Minimum 2 year's in training/events administration or a similar role requiring daily use of organisational and ideally scheduling skills. At least 2 years in a customer service role dealing with customers on the phone/video calls and volume emails. Experience in creating weekly/monthly reports. Exceptional organisational skills with a knack for prioritising tasks and meeting deadlines. Strong attention to detail and excellent written and verbal communication. Familiarity with Zoom and Microsoft Office packages. A flexible team player who remains calm under pressure. Interest in personal development. Why Join Us? At TCA, we are pioneers in coach training with a history of empowering over people across the globe. We're led by an inspiring CEO and leadership team who value innovation and personal growth. Here’s what you can expect: Salary: £25-27k Holiday Entitlement: 20 days + public holidays (pro rata) Working Hours: 37.5 hours/week, Monday-Friday, 9-5.30pm Location: Hybrid – 4 days in Chiswick office, 1 day from home Professional Development: Access to TCA coaching and personal development courses Extras: Pension scheme Is this the exciting opportunity you've been waiting for? If you're ready to bring your skills and passion to The Coaching Academy, apply online now! At The Coaching Academy we believe that diversity and inclusion is essential for fostering a nurturing work environment. We are committed to building a team that reflects the diverse world we live in, where every voice is valued and respected