IT/AV Engineer

IT/AV Engineer £250 per day Inside IR35 Rolling Contract On-site Milton Keynes (5 days a week) This is a contract position working for a large Financial Services company to work as an IT Support Engineer in a team that supports the directors and executives of the business. The key responsibilities for this role includes: The aim is to provide a high level of support with a high percentage of ‘calls’ resolved within the tight SLA’s. Project work will also be undertaken by the team. Audio and Visual assistance Comprehensive support of all executive related IT issues and problems Escalate problems where necessary to third parties both internal and external Respond to telephone, Email and face-to-face incidents reported to the team Capture all workload activity via ServiceNow and Planview toolsets. Plan and implement approved desk move and changes. Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards. Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a busy environment Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress. The key experience and knowledge required for this role includes Audio and Visual (AV) Support. Set up of Events both onsite and via VC Tools such as MS Teams, Zoom etc. Windows 10 & Office 365 including MS Teams MacOS Outlook / Office 365 support Lenovo & HP Hardware support Apple Products (MacBook, iPads, iPhones) Cisco, Teams & Zoom Video Conferencing/ Webinar / Audio Visual support Home working support ITIL understanding and experience of practice This is a Contract role working for a top company in their industry as a IT Support Engineer. Please apply to find out further information about this position.