Customer Service Administrator

Customer Service Administrator The opportunity has arisen for an enthusiastic, outgoing individual to join a small team in our Chessington based office as a Customer Service Administrator and gain experience in a fast-paced customer service environment. You will work closely with the customer service team to ensure a high level of customer service Is provided and all customer’s needs are met efficiently. The role will vary from time to time therefore the successful person needs to be willing to adapt to accommodate business needs. Job Description: * Sales order and invoice processing with high level attention to detail. * Liaising with the external sales team daily to ensure customer accounts are kept up to date with pricing and agreements * Dealing with customer queries via both email and telephone, including chasing deliveries and contacting carriers * Liaising with Head office and Warehouse (France based) to ensure queries are dealt * Calling and updating customers on new product launches, order processes (B2B) and building customer relationships. * Sales admin support for external sales team, including completing customer data spreadsheets and documentation Required. Personal Specification: * Knowledge of MS Office * Experience of working in an office environment would be an advantage * Team player who can work on their own initiative * Well organised with good communication skills Additional Information: * Based in Chessington * £25,000 * Hybrid after probation – 2 days wfh * Monday – Friday, 9am – 5.30pm * 23 days holiday (three to be taken at Christmas) rising to 25 after a year * Onsite parking * Pension Scheme * Private Healthcare scheme Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer