CRM Support Administrator

Total People, one of the UK's leading apprenticeship providers and part of LTE Group, now have an exciting opportunity for talented professionals to come and join our team in the position of CRM Support Administrator. In this role you will: Take on the role of CRM superuser for the business. Train and support end-users to maximize their use of Dynamics CRM. Support with system reports and analysis. Collaborate with marketing & IT teams to maximise CRM benefits for the business.This role is offered on a permanent, full time (37 hours per week) on hybrid basis (remote and at our Northwich site). As a CRM Support Administrator working for Total People, we can guarantee variety, support, and a great company to work for! The key responsibilities of this role are as follows: Serve as the main point of contact for CRM-related inquiries and issues. Ensure data integrity and accuracy within the CRM system. Maintain CRM documentation and best practices guidelines. Develop and deliver comprehensive training programs for new and existing users. Provide ongoing support and troubleshooting assistance to end-users. Create user manuals, FAQs, and other training materials to assist users. Analyse CRM data to identify trends, opportunities, and areas for improvement. Present findings and recommendations to management and relevant teams. Gather and document business requirements for system customizations. Test new features and customizations to ensure they meet business needs. Provide feedback and support during the implementation phase. Regularly review updates and new features released by Microsoft Dynamics CRM. Participate in relevant training sessions, webinars, and conferences.Please see the attached job description for more details. In order to be successful in your application you will need to meet the following essential criteria: 4 x GCSEs at grades A*- C / 9 - 4 (or equivalent) including Maths, English and ICT. Proven experience in supporting Dynamics CRM systems. Strong understanding of CRM processes and best practices. Excellent problem-solving and analytical skills. Good communication skills with the ability to explain technical concepts to non-technical users. Ability to work both independently and as part of a team. A proactive approach to learning and staying current with new CRM technologies and updates. Strong communication skills and ability to communicate and negotiate effectively with staff and other professionals at all levels. Strong IT skills and system knowledge including Excel. Time management skills and the ability to work under pressure. Excellent attention to detail and accuracy.Benefits: Fully flexible working pattern- responsibility for planning your own diary. Competitive Salary. Significant pension contribution. All equipment is provided to complete the role. Generous annual leave entitlement. Development opportunities through our own in-house programmes and recognised qualifications. Staff employee discount scheme for online shopping, days out with 'You at work'. Healthcare discounts.Total People is an equal opportunities employer. We ask all applicants to demonstrate in their application their ability to meet the key responsibilities of the role with experience and/or qualifications detailed within the role profile. Across the LTE Group we work to support our veterans into employment and are also proud holders of Disability Confident employer award. If you require reasonable adjustments, please let us know. The LTE group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau. Due to the educational aspect of our group some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check and may be subject to additional online checks as part of our pre-screening process. The closing date for this job advert is 23/09/2024. However, sometimes the job advert may close early if we receive a good response, so we recommend you apply at your earliest opportunity