ITSM Analyst

ITSM Analyst

Location: Watford

Work Pattern: Hybrid - 2/3 days on site

Salary: £40,000-£50,000

Bonus: 26 Days Holiday + BH, 4.5% Pension (matched up to 8.5%), Private Health Care, Dental Scheme, Eye Care Scheme + more

Role Purpose:

To join a company who are in the amidst of a huge ongoing project. They are seeking an IT Professional who has experience in Incident & Problem Analysis. This role will involve a huge step up to the manage the business and technical incidents and high priority problems to resolution to ensure minimal impact to the business.

Role Responsibilities:

• Manage business and technical incidents and high priority problems to resolution to ensure minimal impact to the business.
• Analyse incidents and problems, identify trends and develop working practices and resolutions to minimise the risk of recurring issues.
• Coordinate and manage resources and cross functional teams from all areas of the business as required to resolve issues.
• Communicate and work proactively with wider business stakeholders.
• Keep policies and processes updated and accurate
• Work with the wider Project Teams on Continual Service Improvement

Key Skills and Experience:

• Experience of working with incident management, identifying root causes, advising on solutions and remedial actions, during and after a major incident
• Understanding of Knowledge Base Management
• Excellent written and verbal communication skills
• Strong accuracy and attention to detail
• Strong Stakeholder Management

Are you looking for a new step up in your ITSM Career? Please apply below