Service Desk Analyst - German Speaking

Advancing People Multilingual is working on behalf of a large international retailer who, due to expansion, is looking to recruit a German speaking Service Desk Analyst, based in Erdington, Birmingham. The Service Desk Analyst will be responsible for ensuring that support, staffing and processes are maintained to a high level, and will work together with the Service Desk Manager to achieve targets, and assist with reporting, analysis and strategic planning Key Responsibilities: Support stores with any IT related issue Resolve queries and issues with their EPOS till systems Effectively resolve escalated calls. Direct any requests to correct department and source the information they need to operate Communicate with different retail stores Support the European Operations team on projects and tasksSkills: Fluent in German Ideally you'll have previous Service Desk Analyst or Customer Service experience Customer Service experience You will be a keen team player. You will be computer literate; familiar with Microsoft Office packages. IT LiterateIn return our client is offering a basic salary of £27,000 along with an excellent benefits package. This role offers flexibility to work from home 2 days a week / work remote Advancing People Multilingual - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency