Outline
Working as part of a busy project team under the Operations Manager, you must demonstrate excellent interpersonal skills. As a Project Manager, your responsibilities include cultivating strong relationships with both external and internal customers. The ideal candidate should be proactive, professional, and self-motivated. Additionally, job management is a critical aspect of the role, with attention to detail being of utmost importance. A background within the construction industry would be very beneficial.
Scope
Responsible for full ownership of projects from handover to installation, prioritising the customer experience. Conduct meetings with sales team on complex bespoke projects before contract agreement to ensure accuracy. Lead weekly meetings with internal departments to provide progress updates to clients. Maintain the in-house system with project progress updates from sales release to installation. Communicate regularly with clients in person, over the phone, and in writing to keep them informed of project status, always focusing on customer service. Collaborate with other departments and suppliers. Manage transport and dispatch requests. Ensure clients adhere to payment terms and address any deficiencies in deliverables. Properly document and execute variations to projects. Work in accordance with our clients high standards and comply with all health and safety regulations. Contribute to the development of new processes to enhance departmental and company performance. Travel to sites as needed for surveys or meetings. Attend pre-contract/pre-start meetings with the Group Sales Teams. Provide clear instructions to internal departments for efficient project completion. Assist in preparing reports for the Senior Management Team/Board of Directors. Complete any other tasks as needed.