Credit controller

We are currently seeking an interim Credit Controller to work with our global FMCG client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment. The position is based in Ransomes Dock, Battersea, London. This is a full-time temporary role for 3 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £40,700 per annum, pro rata, depending upon experience. The role currently offers hybrid working of 1 day onsite and 4 days from home, subject to adjustment based on business requirements. Day one will be onsite. MAIN JOB PURPOSE: Responsibility for credit control for customers' accounts which will include direct interaction with customers applying payments, resolving payment issues and cash allocation. JOB SUMMARY Customer Account Management: Handle credit control for customer accounts, including direct communication with customers to apply payments, address payment issues, and manage cash allocation. Debt Collection: Actively pursue outstanding payments through phone calls, emails, and written correspondence. Account Manager Support: Collaborate with Account Managers to communicate outstanding balances and overdue payments to customers. Debt Management: Ensure that the debt mix remains at 90% or above. Order Management: Review customer accounts to determine whether orders should be released or held. Customer Support: Address and resolve customer queries promptly. Invoice Management: Regularly upload invoices on various vendor platforms and use these platforms to access relevant information and handle disputes (e.g., remittances, chargeback reports, trade term invoices). Invoice and Credit Note Processing: Coordinate the preparation and distribution of invoices and credit notes as authorized by the Credit Manager, ensuring they are issued within two working days after the month-end. Credit Assessment: Evaluate the creditworthiness of both new and existing customer accounts. Payment Issue Resolution: Identify and resolve payment issues raised by customers, determining the best course of action. Legal Action Preparation: Prepare legal notices and County Court summonses for non-paying customers, while maintaining a legal file. Cash Allocation: Allocate received funds into all bank accounts using online bank statements and secure any missing remittances for accurate allocations. Collaboration: Address queries from various teams related to cash uploads or allocations. KEY REQUIREMENTS Relevant Experience: Previous experience in a credit control role is essential. Industry Background: Experience in FMCG, manufacturing, or retail sectors preferable, e-commerce experience beneficial. Advanced Excel Skills: Proficiency in Excel, particularly with v-lookups, pivot tables, and other advanced features. Team-Oriented: A proactive team player with strong collaboration skills. System Proficiency: Familiarity with Oracle Cloud/Fusion is advantageous but not required; must be quick to learn new systems