Client Services Manager

I am working with a fantastic client in Farnborough who are looking for a Client Services Manager to join on a permanent basis. Due to expansion within the company, they are looking for someone who will be an integral part of the future success of the company, ensuring the smooth running of the Aircraft Management department.

Role: Client Services Manager
Pay: On Application
Contract: Permanent,
Location: Farnborough Airport

Responsibilities

• Managing the flow of information and communication between Aircraft Owners and Operations, Finance, Maintenance/CAMO and Charter Sales teams
• Working with the Operations team to ensure client flight itineraries and related requests are carried out accurately and in a timely manner
• Working with the CAMO department regarding planning and coordination of aircraft maintenance, whilst managing client expectations
• Advising clients about the planning and feasibility of flight schedules
• Organising 3rd party private jet charter and any other ad-hoc transportation requirements including ground transportation and helicopters
• Meeting and greeting passengers on departure and arrival
• Close collaboration with Cabin Services Manager to ensure accurate client profiling and delivery of the highest levels of inflight service
• Coordination of comprehensive monthly reporting to Aircraft Owners, including participating in financial reconciliation process, ensuring compliance with contractual parameters
• Maintaining an effective flight watch in conjunction with Operations, pre-emptively identifying issues and acting accordingly to minimise impact
• Provide excellent customer service to both internal and external customers
• Building relationships with clients and suppliers alike

Person Specification:

• Desired previous experience in the private aviation industry, preferably aircraft management, private jet charter or Operations
• Familiarity/working knowledge of all aspects of aircraft management, e.g. Operations, Finance and CAMO functions.
• Account management experience relating to private aviation clients and other UHNWI/VVIPs
• Ability to work well within a specialist team
• Excellent communicator
• Highly organised - able to handle multiple, and on occasion, conflicting priorities

Please send an updated CV to: Natalie Dalkin at Line Up Aviation
Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.

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