Company:
LiveWest
Location: camborne
Closing Date: 22/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
About The Role
Are you an experienced housing professional who is passionate about delivering top-quality services to customers? LiveWest, a leading housing association in the South West, is looking for a dedicated External Agent Manager to join our team.
As our External Agent Manager for our Homeownership team, you will be responsible for ensuring that third-party managing agents - who represent superior landlords and freeholders - deliver exceptional, compliant services to all customers, regardless of tenure.
Primarily, you will oversee and ensure high standards in lease management, working closely with external managing agents and landlords, to advocate for our customers.
Whether it's enforcing lease agreements, managing consents, or navigating complex legal frameworks, you'll be the key point of contact for both internal and external stakeholders. You will support the Property Compliance team to investigate and, if needed, escalate disputes or instances of non-compliance to third parties.
This is a unique opportunity for you to lead on important processes such as onboarding new developments into management, scrutinising service charge notices, and escalating any non-compliance issues with third parties. You'll be instrumental in developing relationships with managing agents, improving our reporting systems, and driving process improvements that enhance our overall service delivery.
In addition to external collaboration, you'll work alongside internal teams, providing expertise on lease interpretation, service charge provisions, and ensuring third-party landlords are held accountable. This is a dynamic role where you'll be key in creating positive outcomes for both customers and the organisation, helping us maintain high standards of service across our estates.
Key Responsibilities:
Why Join LiveWest?
Play a pivotal role in shaping how we interact with third-party landlords.
Thrive in a hybrid working environment that balances flexibility with office engagement - working 2/3 days in an office, dependent on business need. You can be based in any of our offices, Exeter, Tolvaddon or Weston-super-Mare.
Contribute to a customer-focused organisation who are committed to safety, collaboration and innovation.
For further information about this opportunity, please visit our website to view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.
About The Candidate
To be successful in your application, you should have the skills, knowledge and experience required for a level 3 role (please see our candidate information pack) and the following role specific requirements:
Other organisations may call this role:Third Party Landlord Manager
About The Company
Our Reward and Benefits:
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
''
Are you an experienced housing professional who is passionate about delivering top-quality services to customers? LiveWest, a leading housing association in the South West, is looking for a dedicated External Agent Manager to join our team.
As our External Agent Manager for our Homeownership team, you will be responsible for ensuring that third-party managing agents - who represent superior landlords and freeholders - deliver exceptional, compliant services to all customers, regardless of tenure.
Primarily, you will oversee and ensure high standards in lease management, working closely with external managing agents and landlords, to advocate for our customers.
Whether it's enforcing lease agreements, managing consents, or navigating complex legal frameworks, you'll be the key point of contact for both internal and external stakeholders. You will support the Property Compliance team to investigate and, if needed, escalate disputes or instances of non-compliance to third parties.
This is a unique opportunity for you to lead on important processes such as onboarding new developments into management, scrutinising service charge notices, and escalating any non-compliance issues with third parties. You'll be instrumental in developing relationships with managing agents, improving our reporting systems, and driving process improvements that enhance our overall service delivery.
In addition to external collaboration, you'll work alongside internal teams, providing expertise on lease interpretation, service charge provisions, and ensuring third-party landlords are held accountable. This is a dynamic role where you'll be key in creating positive outcomes for both customers and the organisation, helping us maintain high standards of service across our estates.
Key Responsibilities:
- Oversee lease management services across a portfolio of mixed tenure homes.
- Ensure third-party managing agents deliver high-standard services.
- Build strong relationships with external agents, landlords and internal teams.
- Collaborate on property compliance and service charge issues.
- Drive improvement and efficiency in lease management processes.
Why Join LiveWest?
Play a pivotal role in shaping how we interact with third-party landlords.
Thrive in a hybrid working environment that balances flexibility with office engagement - working 2/3 days in an office, dependent on business need. You can be based in any of our offices, Exeter, Tolvaddon or Weston-super-Mare.
Contribute to a customer-focused organisation who are committed to safety, collaboration and innovation.
For further information about this opportunity, please visit our website to view our candidate information pack.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.
About The Candidate
To be successful in your application, you should have the skills, knowledge and experience required for a level 3 role (please see our candidate information pack) and the following role specific requirements:
- Solid understanding of residential leasehold, shared ownership and managing agents.
- Ability to read and interpret complex land ownership documents, such as headleases and freehold transfers.
- Strong communications skills to navigate legal and compliance issues.
- Experience in property management, housing or related fields.
- Passion for delivery excellent service for customers, regardless of tenure.
- Experience of managing a housing, leasehold or multi-tenure team delivery service to customers (D)
- Proficient level of literacy and numeracy
- The Property Institute (TPI/IRPM) Affiliation or equivalent, or a willingness to work towards membership (D)
Other organisations may call this role:Third Party Landlord Manager
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
''
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