School Account Manager

Talstaff Recruitment are looking to recruit a School Account Manager for our client based in Dinnington. We are committed to safeguarding the welfare of children and young people. To be successful in this role, you must be eligible to receive a DBS check that is relevant to the post. This job specification is a detailed description of the role, including all key business development responsibilities and requirements as part of continuous personal development. Customer Service department help to develop strong relationships with our clients. Representatives answer customer questions, help resolve problems, process refunds and make suggestions regarding the purchase of additional products and services . Duties include: Set up and chase renewal/upgrade orders and increase business renewals through reselling of products and services to existing customers Answer emails from personal and generic email accounts Contact all schools and MATS in your portfolio Deal with school/parent and student enquiries, including general enquiries Deliver training to staff on how to use platform Deliver online training to customers and students, including offsite training to schools Plan and host events Promptly respond to alert monitor and deal with safeguarding/learner issues Check bug reports and report bugs/developments Create suitable pathways from schools SOW Maintain, track and update customer service spreadsheet Collect feedback/surveys from schools within agreed timescales EDTV integrations Update schools contacts on Active Campaign Create and chase SLAs Cover support when required Audit customer accounts Support with testing for the Development Team/other businesses Create how to videos and documents Add jobs to Asana Chase payments from schools when requested by Finance Team Set up new orders To meet and/or exceed personal targets and organisational KPIs and deadlines as required by your Line Manager Provide information, advice and guidance to customers on purchasing new products and services Managing and answering incoming calls and making outgoing calls to clients and customers Sending information and updates via email to customers using templates Answering customer questions and providing customers with solutions relating to the functionality of e-learning platform Listening to a customer or clients complaints or concerns and working to resolve their issues Supporting and providing information, advice and guidance to customers through screen sharing software to assist troubleshooting Meeting and greeting new and existing customers visiting the Ltd Head Office Provide refreshments for customers as directed by Management Participate in office meetings and take minutes when required Provide costs and quotes to schools and academies Managing schools accounts and maintain contact and relationships with schools and academies Provide support to other businesses (dependent on training and skills) Give feedback and requests from our online teachers back to schools Processing requests for data integration from schools MIS system via a secure third-party company (Wonde) and Wonde refreshes Carry out any other duties commensurate to the needs of the business, or as requested by your designated Line Manager or Senior Leadership Team Personal Skills & Knowledge required for this role: Good time management skills Previous experience working within the UK education sector Staff must have proper and professional regard for the ethos, policies and practices of the company, and maintain high standards in their own attendance and punctuality Building relationships rooted in mutual respect, and at all times observing proper boundaries appropriate to staffs positions Showing tolerance of and respect for the rights of others Not undermining fundamental British Values, including democracy, the rule of law, individual liberty and mutual respect, and tolerance of those with different faiths and beliefs Flexible approach to working Ability to use own initiative Good data analytical skills Good knowledge of the education & skills sector Good report writing skills Excellent communication skills Good problem-solving skills High level of self-motivation Demonstrate high levels of resilience High level of dependability Good team working skills-ability to work and liaise with colleagues across all businesses Work is accurate with good attention to detail Polite, professional manner System knowledge Negotiation skills Decision making skills Telephony and typing skills Carry out any other duties commensurate to the needs of the business, or as requested by your Line Manager or Senior Leadership Team Qualifications required for this role: English and Maths GCSE A*-C or equivalent Essential Safeguarding knowledge and understanding Essential Confident in using ICT for a range of purposes Essential Customer Service Level 2 NVQ or similar - Desirable For Immediate starts please contact the Talstaff team today on 01709888444 or apply online. Talstaff are operating as an employment agency in relation to the advertised position. Talstaff are a leading recruitment agency that specialise in various different sectors, supplying both temporary and permanent recruitment solutions. TPBN1_UKTJ