Guest Service Team Leader

Rapport Guest Services Team Leader Job OpportunitiesJoin our dynamic team at Rapport Guest Services, where exceptional service meets a welcoming atmosphere. We are on the lookout for enthusiastic individuals to fill multiple Reception/Guest Services Team Leaders, and Senior Front of House Coordinators. If you are passionate about creating memorable experiences for guests and thrive in a fast-paced environment, we want to hear from you!The roles are based in our Client sites across vibrant locations across London, including Canary Wharf, the City of London, and the West End.Our Clients are prestigious corporate organisations, operating in various industries (e.g., Finance, Marketing, Tech, Property Management, etc.), and we deliver service excellence through our dedicated team of Rapport Ambassadors.We offer full-time, permanent contracts (40 hours per week), with a shift rota basis from Monday to Friday between 7 AM and 7 PM. Flexibility may be required as per business needs.Main responsibilitiesDelivering outstanding client care by greeting guests promptly and professionallyManaging all daily operational aspects of the guest services (e.g., ground floor reception, meeting room management), ensuring an effective and flexible approachMonitoring the standards of service delivery to ensure excellence and consistency at all timesDeveloping effective working relationships with the client, key stakeholders, and service providersManaging complaints/concerns, and liaising with relevant departments, escalating to the Management as necessarySupporting with performance reviews, executing individual Personal Development Plans, rota management (e.g., arranging cover during sickness/holidays/training), and other HR-related aspects (e.g., Recruitment)Supporting with new team members onboarding, training, coaching, and other team engagement activities to create a one team approachThe ideal candidate willShare our Rapport values:Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger TogetherIdeally, have at least one year of customer service and team leadership experience in a similar environmentBe upbeat organised, self-confident, and able to adapt to changing situationsDemonstrate a positive, can-do attitude wit a focus on detail and professionalismBe able to manage and motivate the team, ensuring the client needs and visitors are metPossess excellent communication skills, written and verbalSome of our benefits include:Exclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your groceries with discounts on Tesco, Sainsburys, Morrisons and other major brandsA wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance coverRegular emails filled with the best discounts and savings availableReceive cash rewards every time you spend and use them on a wide range of brandsFinancial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)Contributory pension schemeAccess to wellness programs to promote the mental health and well-being of our AmbassadorsEmployee Assistance Program to guide and support our team membersQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsLearning & development opportunities to support your personal and professional development and growthWOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clientsOne Paid Day for Charity WorkWhy Rapport?Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyones differences and diverse backgrounds. We have created a number of Employee Networks as part of our Be Yourself at Rapport programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.Our Ambassadors mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.About the CompanyRapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.We are very proud to count some of the UKs most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.Our most prestigious awards include:In the 2021 Best Companies to work for awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).We were awarded three stars from Best Companies, their ultimate accolade, in 2021 signifying a World Class company.Top 30 Best Places to Work in Hospitality in 2021 winner.Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website to learn more about Rapport and our clients.We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.JBRP1_UKTJ