Customer Service Executive

Part-time Welcome Centre AssociateFareham, Hampshire£30k (pro-rata)3 day working week, incorporating 2 week days and 1 weekend day.Buckland Development is delivering Welborne, a new generation sustainable Garden Village. We are delighted to have been instructed to assist them with recruiting part-time Welcome Centre Associates to join the Welcome Centre and Team. Welborne has been inspired by the English Garden City movement of one hundred years ago which produced enduringly popular, well-designed and well-built places which are still thriving today. Buckland have taken the very best aspects of these and combined them with everything needed for life today.They are creating an exciting new place to live, delivering homes and facilities in a way that reflects their long-term involvement and ongoing stewardship. Their new community of homes, shops, schools, green spaces, and a science and technology park will be a place that people are excited to visit and proud to call home. Based just outside Fareham in Hampshire, when completed there will be 6,000 homes in the village.Welborne will be delivered using some time-honoured traditions of placemaking alongside some of the latest cutting-edge technology embedded within the homes. Buckland is supported in the delivery of Welborne by a number of regional housebuilders, each of whom will maintain an on-site sales team.To help potential new residents understand the vision of the Welborne development and support the housebuilder sales teams, Buckland is building a Welcome Centre manned by a Welcome Team and assisted by the latest immersive visualisation technologies.Key responsibilities:Welcoming guests upon arrival to the Welcome CentreGuiding guests throughout the Welcome Centre explaining the Welborne visionUpkeep of the Welcome Centre including the day to day look and feelOperation of the Welcome Centre’s immersion technologyEnsuring high levels of customer satisfactionLiaison with the Welborne Garden Village TrustEducation, qualifications and experience:An understanding of residential property would be advantageous but not essentialFurther professional qualifications desirableExperience in a customer facing roleTechnologically confidentLocal insight considered beneficialEmpathetic communicator capable of telling the Welborne storyStrong organisational skills capable of managing customer interactionsConfident and welcoming personalityProfessionalism and poiseLive locally to the developmentFull UK driving licence and your own car.This position will come with a salary package of £30,000. Our client is also offering an excellent benefits package which includes 25 days holiday (pro-rata for part-time employees), private medical insurance, pension contributions, annual discretionary bonus, death in service, paid parking, and more!The working hours will be from 9.30am to 5.30pm. This position will require you to work a 3 day working week, incorporating 2 week days and 1 weekend day.