Senior Field Application Engineer

Responsibilities: You will coordinate the installation of instruments, including site preparation, system testing, application of reagents, customer training, routine support, and handover. You contribute to complex cross country, cross-functional and global teams, taking a leading role when necessary and navigating complex situations by applying a diverse skill set You are responsible for several of the Companies instruments, training, maintenance and service activities, ensuring adherence to general guidelines for target agreements and economic efficiency. You will handle customer and employee inquiries, resolving errors, complaints, and complex problems independently. You utilise digital service tools to effectively solve problems. You ensure adherence to internal processes and training/support concepts, while proactively introducing new ideas for optimization and engaging in knowledge transfer across stakeholders to ensure timely and high-quality information management. Finally, you propose and implement activities aligned with customer satisfaction surveys and ongoing customer and business area feedback. Person Specification: Bachelor or Master degree in chemical engineering or natural sciences (e.g., biology, chemistry, medicine) Willingness to work away from home in Europe (75% of the time) Advanced knowledge of quantitative mass spectrometry and experience in the medical diagnostic market Seeking for an expert experienced in quantitative mass spectrometry with a profound knowledge in liquid chromatography Excellent working approach with a strong customer focus Excellent problem-solving skills and ability to work well under pressure Strong interpersonal skills and ability to build productive customer relationships within a complex matrix environment Strong analytical skills and ability to communicate effectively at all levels Package: Salary ranging dependant on experience Annual Bonus: 12% on target Contributory Pension Scheme (you may invest 3, 4 or 5% of your salary and they will double your contribution) Lunch allowance daily (during field trips) Company Car allowance Flexible benefits plan 25 days' holidays Opportunity to buy the Companies shares at a 20% discounted rate TPBN1_UKTJ