Operations Manager

Operations and People Manager Are you looking for a compelling opportunity to lead the early setup of a small, dynamic team, where youll play a crucial role in both operational and people management? We are looking for a diverse leader who can drive operational success through strong people management while passionately delivering a safe, reliable, flexible, and punctual service that exceeds client and customer expectations. Key responsibilities: People: Promoting a positive attitude to safety through personal leadership and challenging and championing safety behaviours Supporting the on-boarding and development of an operations team who are engaged, talented and high performing; nurturing an innovative and continuous improvement culture Maintaining an effective working relationship with recognised trade union representatives and officials Working closely with the wider HR Team to ensure ER cases are managed effectively Supporting and mentoring colleagues, identifying and providing development opportunities that help them in achieving their career goals Championing the Colleague Survey and supporting Senior Managers to deliver actions from Colleague Survey plans Carrying out investigation, disciplinary and absence management meetings to ensure a fair and consistent process is applied across the business. Key involvement in recruitment to ensure quality candidates are selected and onboarded effectively. Operational: Setting aims, objectives and priorities within the operations team to deliver key operational KPIs Leading, developing and managing the Operational team in accordance with SPS policies and procedures. Being the face of SPS through engagement with key client representatives, continuing to maintain an excellent partnership in delivering shared objectives. Ensuring the core principles of service delivery are fully embedded and the need for continuous change and improvement to ensure SPS continues to thrive is fully understood. Dynamically analysing data both retrospectively and proactively to identify key issues and suggest and implement actions for improvement to ensure continuous improvement of performance. Ensuring day to day collaboration between all departments to ensure exceptional service delivery is maintained. Implementing continuous improvement in service performance to ensure the Business KPIs are always met. Full compliance with all SPS policies and procedures and statutory regulations. Essential skills & experience: 3+ years in a similar role, or combined individual experience HR & Operational knowledge on the ground Experience with investigations, disciplinaries and employee relations cases Proven ability to lead a team of highly engaged and motivated people Collation and analysis of data A flexible approach to working hours as we are a 24/7 business. Essential qualifications & knowledge: Driving licence Desirable: PCV licence & Certificate of Professional Competence (CPC) Knowledge of transport legislation & licence H&S knowledge in a heavily regulated industry Please note : This role is an 18-month fixed term contract with a view to go permanent You must be able to travel to Somerset for the first month to support your training. All employees must be willing to undergo Baseline Personnel Security Standard (BPSS) and obtain a DBS certificate. Somerset Passenger Solutions welcomes applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation, or age. TPBN1_UKTJ