Housing Resolution Officer

Housing Resolution Officer £21.71 per hour (Inside IR35) 3 Months ·The successful Housing Resolution Officers will be responsible for answering queries on the phone related to Council wide inquiries within housing services. ·The ideal candidate will preferably have experience working in a call centre environment, and the ability to work to performance and quality standards always delivering excellent customer service. ·Candidates will have strong customer service skills and experience in working with Housing Repairs. ·Knowledge of Northgate Housing system is preferred but not essential. ·The role offers flexible working from home and office on a rota basis. Candidates will attend a 2 week training course both classroom and shadowing in the office and home. ·Moving forward the successful candidate can work 3 days a week working from home, 2 days in the office after training is completed. What next? If you are interested in this role and fit the criteria above, please send us your application today. If you have any questions about the vacancy please click APPLY NOW FOOTNOTE: If you feel that you are right for this job technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for jobs very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation. Even if you are happy in your current job for now, we always welcome calls from Housing professionals keen to make their introductions for future months or years. Our specialist team has a combined 100+ years' experience in this market. By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance to our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please contact us