Sales Administrator

Description Do you thrive in a fast-paced environment and enjoy delivering exceptional customer service? Are you looking for a role where you can make a direct impact on both customer satisfaction and business growth? If so, a leading supplier to the civil engineering and utilities industries is looking for a passionate and proactive Sales Administrator to join their dynamic team. About the Role: We are seeking a Sales Administrator who can deliver world-class customer care. You will be responsible for processing orders, responding to customer inquiries, resolving issues, and finding opportunities to upsell. This role is perfect for someone who enjoys problem-solving, building relationships, and ensuring that customers have a seamless experience. What’s in it for you? * Training Opportunities: Both internal and external courses to enhance your skills. Fast-Paced Environment: Thrive in a role where no two days are the same, and you’re always focused on delivering fast and accurate results. * Perks: Free breakfast (Mon-Fri), birthday holiday, and a family-owned company culture that cares about you and the customers. * Supportive Team Culture: Work alongside a team that values loyalty, punctuality, and collaboration, and where your contributions are recognised. * Career Growth: Grow in a business that provides both internal and external training to help you develop and progress. A little about the company: They are a leading civil engineering supplier established in 2008, serving clients across utilities, telecoms, highways, rail, and civils industries across the UK. With a £40 million turnover and 100 staff, we continue to grow and innovate. Their new headquarters in Leeds will be a state-of-the-art facility, providing an exciting working environment for our team. Key Responsibilities: * Process customer orders using Sage, ensuring accuracy and timeliness. * Proactively chase deliveries and liaise with customers on estimated delivery times. * Identify opportunities for upselling and cross-selling to increase order value. * Innovate and improve systems to consistently achieve 100% customer satisfaction and WOW experiences. * Coordinate demo fleet, special orders, and service issues, ensuring timely follow-up. * Manage returns, credits, replacements, and customer complaints with efficiency and care. Requirements What we’re looking for: * Strong customer service skills with experience in order processing and problem-solving. * Familiarity with Sage or similar internal systems is a plus. * Ability to upsell and cross-sell, enhancing customer value. * Quick response time and ability to thrive in a fast-paced environment. * A team player with a commitment to punctuality, reliability, and protecting brand integrity Benefits * Salary: 28,000 - £30,000 * raining Opportunities: Both internal and external courses to enhance your skills. Fast-Paced Environment: Thrive in a role where no two days are the same, and you’re always focused on delivering fast and accurate results. * Perks: Free breakfast (Mon-Fri), birthday holiday, and a family-owned company culture that cares about you and the customers. * Supportive Team Culture: Work alongside a team that values loyalty, punctuality, and collaboration, and where your contributions are recognised. * Career Growth: Grow in a business that provides both internal and external training to help you develop and progress