Audio Visual Support Technician

Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Support Technician to be a key part of our London team, representing proAV and working onsite, taking full responsibility for providing client Audio Visual onsite meeting room support services, to include system operation, troubleshooting and maintenance of electronic communication systems including but not limited to video conferencing, meeting room support, Event support and control systems. Responsible for the safe and correct diagnosis of faults, removal, 1st line repair, test, and operation of all aspects of audio visual, video conference, display and presentation technologies. Correct operation of meeting room AV systems in the most efficient and effective manner to ensure minimum down time and maximum performance. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: * To ensure a prompt, courteous and appropriate response to all customer requests for assistance, support, short timeframe requests and room administration, working to defined service level agreements and within contractual timeframes / frameworks working directly alongside other front of house services. * Accurately and quickly diagnose and remedy faults and problems with both AV, VC, AC and TP systems. * Ensure that all systems are fully functional, and that equipment and system down time are kept to a minimum by providing troubleshooting and handover to other identified personnel or departments. * Support for high profile meetings. * Responsible for accurate tracking of the client’s hardware inventory. * To provide advice and support to all other staff whenever necessary and to train any associated staff as indicated by senior staff. * Maintain accurate and current company and customer files. * To ensure all work is performed to the Company standards and that quality techniques are practiced. * To work in compliance with the Company’s safety manual with safety of self and others in mind at all times. * Be responsible for the general tidiness, cable management, safety and order of the service area and meeting rooms - maintaining the highest in room standards at all times. * Other duties as required or assigned by company or client management. Person Specification: * A working knowledge of communications, networking, audio visual systems and system components is essential. * Knowledge of touch screen and web-based technology. * Experience in IP and telephony based video conferencing systems. * Solid foundation in providing exceptional customer service and support in a fast-paced FOH environment. * Be organised and flexible with the ability to approach different types of tasks during the working day. * Being able to prioritize and work under pressure is essential. * Be competent to a high level of computer literacy. * Experience in the testing, fault finding, servicing and maintenance of electronic audio visual systems, or related field. * Ability to think laterally finding an appropriate solution to fulfil an application or meet a deadline. Key Skills: * CTS qualified or willing to work towards * Be able to work on own initiative and accept accountability. * Be able to work to the highest quality standards with attention to detail. * Represent the company in a professional manner on its customers’ sites. * Be able to work as part of a team. * Good communication skills both verbal and written. About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply