Join the EPEX SPOT Team: Innovate, Collaborate, Thrive
Job Summary: As a Key Account Manager at EPEX SPOT SE, you will play a strategic role in implementing sales strategies designed to achieve high customer satisfaction. Reporting to the Head of Sales - Central and Western Europe, you will be the primary point of contact for clients and prospects, managing a diverse portfolio of key accounts and fostering trustful relationships. Your primary focus will be on the UK and Ireland, where you will work to develop new key accounts and maintain existing ones.
Key Responsibilities:
1. Client Relationship Management and Retention:
- Sustain, strengthen, and broaden relationships with existing clients, acting as the primary contact point.
- Drive client retention, manage fee renewals, ensure high satisfaction levels, and conduct regular business reviews.
2. Sales Objectives and Market Expansion:
- Attain sales targets amidst increased competition, identifying and securing new key accounts in the UK and Ireland.
- Assist in developing new customer areas and services within the energy industry, generating revenue from new segments.
3. Market Analysis and Opportunity Identification:
- Conduct market analysis to identify and develop strategies for new business opportunities.
- Collaborate with marketing and other departments to align sales goals and maximize client value.
4. Internal Projects and Onboarding:
- Support and contribute to internal projects, especially with European Commodity Clearing (ECC), to enhance customer experience.
- Facilitate the onboarding process for new members, ensuring efficient integration and satisfaction.
5. Customer Engagement and Presentations:
- Organize and participate in customer events to foster engagement and relationship building.
- Prepare and deliver compelling client presentations, developing tailored templates and enhancing team presentation skills.
Work Organization:
- Preferably based in the United Kingdom, though other EPEX location may be considered.
- The role requires business trips across Europe.
Key Requirements:
Hard Skills:
- Sales and Key Account Management: Proven experience in managing key accounts and achieving sales targets within a competitive environment.
- Client Relationship Management: Expertise in sustaining and strengthening client relationships, driving client retention, and managing fee renewals.
- Project Management: Ability to support and contribute to internal projects, including collaboration with European Commodity Clearing (ECC) and other departments.
Soft Skills:
- Customer and Result-Oriented: Strong focus on customer satisfaction and a drive to achieve challenging sales targets.
- Effective Communication: Excellent communication skills, with the ability to conduct persuasive meetings and deliver effective client presentations.
- Self-Motivation and Work Principles: Highly self-motivated with strong work principles, entrepreneurial spirit, and organizational skills.
- Relationship Building: Ability to develop strong and respectful relationships with a range of internal and external stakeholders.
- Teamwork and Collaboration: A team player who can also work independently, demonstrating effective prioritization and cross-team collaboration skills.
Education and Experience:
- Bachelor’s degree in economics, customer relations, business school, or equivalent.
- Affinity or strong interest in energy, exchanges, markets, or the energy transition.
- Minimum of 2 years of working experience in key account management within a competitive, multicultural environment. Candidates with over 4 years of experience may be considered for a Senior Key Account Manager position.
- Knowledge of European Power Markets.
Language Skills:
- Fluent in English
- Proficiency in other European languages is appreciated.
Who Are We?
The European Power Exchange EPEX SPOT SE operates physical short-term electricity markets in 13 countries: Central Western Europe, Switzerland, the United Kingdom, the Nordics, and Poland. The heart of our business is to bring together electricity supply and demand across Europe. EPEX SPOT plays a pivotal role in the energy sector. We help ensure that the market price of electricity remains accurate 24 hours a day, 365 days a year by offering our members the right products for
power trading. Striving for a well-functioning Internal Energy Market, EPEX SPOT shares its expertise with partners across the European continent and beyond. 406 companies have traded 717.8 TWh (over 30 b€ worth) of electricity on EPEX in 2023.
EPEX SPOT is a dynamic and fast-paced company that operates in a constantly moving landscape of the energy transition and the FinTech industries. We shape the future of the European power market by supporting decarbonisation, decentralisation,
digitalisation. Innovation is our tool to contribute, every day, to a more sustainable society and to facilitate the energy transition.
At EPEX SPOT, we believe in fostering a vibrant and inclusive culture where every team member can thrive. Our core values— trustful teams, innovation & agility, and customer centricity— are the foundation of everything we do. Diversity is the corner stone of our way of working, reflected in how we face challenges and work together as unique individuals to build a stronger
organization.
Our DNA is embedded in continuous improvement via constructive feedback, collaboration among colleagues and transparency culture. We believe in true leadership, supporting our vision towards the energy transition, as well as the development of our People.
Why join EPEX SPOT?
At EPEX SPOT, you will be part of a passionate, talented, and international team dedicated to shaping the future of the European power market. Our offices and inclusive workplaces throughout Europe celebrate diversity and support our employees to unfold their full potential. We are proud of our commitment to gender equality, demonstrated by our strong performance in the Gender
Equality Index. Our HR strategy focuses on our People and Organization, enhancing both motivation and employability, while equally developing individuals’ skills.
Join us at EPEX SPOT and become part of a forward-thinking company where your contributions will make a significant impact, for the energy transition as well as for your career! Discover more about us and explore career opportunities at https://www.epexspot.com/en
Benefits of working with Us:
• Hybrid Working Conditions: We offer you the flexibility of working from home or other locations for the best possible work life balance.
• Training Opportunities: We invest in your continuous development with a dedicated annual training budget to enhance your skills through various upskilling programs and initiatives.
• Career Path: We support your career aspirations with clear pathways for advancement within the company and the EEX Group.
• Internal Mobility: We offer and support the possibility to explore new roles within the company to expand your skills and experience.
• Leadership Journey: We promote a culture of recognition and reward with the EPEX SPOT leadership journey that encourages everyone’s progression and development.