Senior Sales Support

Senior Sales Support Location: Slinford, Horsham Salary : 28k-32k plus Excellent Benefits including Pension, life insurance, health schemes to include optical/dental, income protection, 25 days annual holiday Hours: Mon -Thurs 9.00am -5.00pm *** Friday 9am-2.00pm *** 35 hour working week The role: * Working closely with purchasing and sales team * Assisting the sales manager and production controller * Professionally handle incoming enquiries via telephone, email and the web. * Placing of purchase orders * Chasing deliveries * Support production team, documentation updates * Answers customer queries about existing orders * Resolving customer complaints * Expediting orders to meet monthly invoicing targets * Working with Epicor * Sending dated order acknowledgements to customers for their orders * Following up and communicating information on call off orders * Checking orders to see if stock has arrived and then releasing for stores to despatch * Sending & receiving emails on a daily basis * Cover for other areas in the department for holiday/sick * Speaking to customers on a daily basis * Ensuring customer records are kept up to date Skills and Attributes * Good Telephone Manner * Good Communication Skills * Attention to detail * IT Skills i.e. Outlook; Word; Excel etc * Team Player * High Work Ethic * High work rate to deal with large amounts of customer emails and telephone calls * Experience of customer services or internal sales would be highly desirable If you would like to understand more about this opportunity then please send in your cv asap