Learning & Development Coordinator (Fixed Term)

Maybourne

We are seeking an exceptional Learning & Development Coordinator (Fixed Term contract - 9 months) to join the Maybourne Corporate Office Human Resources team.

We are seeking an exceptional Learning & Development Coordinator on a 9 months fixed term basis to join the Maybourne Head Office Human Resources team.

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory – some of the world's most renowned hotels. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

Under the guidance of the Group Director of Learning & Development, the role will be key to supporting co-ordination and administration of Maybourne Group L&D activities and will be an enabler for L&D managers to drive further levels of competence in the business. As a pivotal point of contact for internal and external stakeholders, promote learning and development, on and off the job and for all levels of employee within the Hotels and Maybourne Corporate.

Main responsibilities of the Learning & Development Coordinator role include but are not limited to:

• To be wholly responsible for the Maybourne Corporate Office Learning Centre and associated areas. Ensuring learners receive a warm welcome; the space is maintained and resourced to reflect the quality of the Maybourne brand.
• To effectively manage L&D administration including, setting up new suppliers; raising purchase orders; arranging meeting and event space; maintaining training records and processing invoices for payment.
• Arrange and co-ordinate induction/ introductory meeting plans for key new colleagues joining the business and Maybourne Immersion plans for colleagues coming to London.
• Support and help organise Maybourne Corporate Office colleague engagement initiatives.
• Manage the administration of off job training, recording nominations, sending out joining instructions and pre-course forms in a timely manner, following up with feedback forms and issuing certificates.
• Assist with organising and facilitating hotel show rounds for educational institutions and any other partners. Communicating that all visitors are appropriately dressed to reflect the environments they are visiting.
• To help to manage the design, development, implementation and delivery of training programmes to meet identified needs ensuring guest service, quality, profit enhancement and staff security and safety.
• To assist fellow Learning & Development and HR colleagues across Maybourne Hotel Group with co-ordinating training programmes.

This is an exciting role for a talented, organised individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service. You will demonstrate a positive can-do attitude and a genuine knowledge and interest in the luxury hospitality industry.

Successful candidates for our Learning & Development Coordinator opportunity will:

• Previous coordinator / administrative experience within the hospitality industry is desirable.
• Experience working in Corporate office environment is desirable.
• Knowledge of Microsoft software.
• Ability to prioritize and execute multiple initiatives.
• Ability to work under pressure, with excellent attention to detail.
• Have strong organisational and time management skills.
• Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills, ability to work collaboratively in cross-functional teams.
• Have a high standard of personal presentation with confident, professional and welcoming personality.
• Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services.

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.