Swift Placements are working with a manufacturing client based in Seacroft Leeds, who are looking for a Service Coordinator on a full time Permanent basis. The successful candidate will be responsible for organising, planning, and overseeing the delivery of services to meet client needs and organisational objectives. The successful individual will collaborate with various departments to ensure efficient service delivery, optimise resources, and maintain high-quality standards.
The role will involve planning visits for Service Engineers and assisting customers with enquiries around service breaks, pricing, and stock availability.
The successful candidate will have experience of working in a technical or engineering environment.
Full time permanent position
Location: Leeds, Seacroft
Salary on offer: 22,000- 25,000 DOE
Hours: Monday- Thursday 8:30am- 5:45pm. Fridays 8:30am- 4:30pm
22 days+ Bank Holidays
Life insurance
Auto enrolment pension
Perkbox
Employee discount scheme
Provide food (breakfast/lunch/snacks etc) in the office kitchen.
Key Responsibilities:
Service Coordination: Coordinate service schedules, ensuring timely delivery and alignment with client requirements. Issue quotations to customers. Plan and arrange visits for Service Engineers
Collaboration: Liaise with internal teams (operations, logistics, customer service) to ensure smooth execution of services.
Client Communication: Serve as a point of contact for clients, addressing inquiries, providing updates, and managing expectations regarding service delivery.
Data Management: Maintain accurate records of service schedules, performance metrics, and client feedback improvement.
Problem-solving: Identify and resolve operational issues that may impact service delivery or client satisfaction.
Compliance: Ensure adherence to regulatory standards and company policies in service planning and execution.
Experience:
Proven experience in service coordination, logistics, or Scheduling
Strong organisational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficiency in relevant software tools for scheduling and data entry.
Ability to work under pressure and adapt to changing priorities.
Knowledge of industry-specific regulations and standards.
Experience with CRM or ERP systems is a MUST!
Analytical skills for interpreting data and making informed decisions.
Detail-oriented with a focus on quality.
Strong problem-solving mindset.
Team player with good collaboration skills.
Proactive and able to work independently.
If this this role is of interest, please send a copy of your CV to Arsalan at swift placements or alternatively call me on (phone number removed) or (phone number removed) for more information.