Employee Content Manager
Based; Aldgate, London
At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. That’s why our Group Communications team is passionate about creating an environment where people can be creative and trailblazing in order to do their best work.
The role of an Employee Content Manager is to be the go-to expert for our teams, with the mission of creating and managing standout content for our upcoming employee app and intranet ‘myWHSmith’ and drive the launch and delivery to help us achieve high adoption rates globally.
There are no limits to how creative you can be in this role. From imagery, videos, and copy to building easy-to-navigate pages and structures, to playing a significant role in delivering an impactful launch and engagement plan, you’ll make our one-stop-shop for employees engaging, informative and fun for all our 14,000 colleagues around the globe.
This is a hybrid role, based in our Support Centre in Aldgate, London. Some travel within the UK will be essential.
What you will be doing:
Support the launch of our new employee app ‘myWHSmith’ by:
- Being the go-to expert and first point of contact for teams across the company for all things myWHSmith
- Advising on and supporting the build of the app and desktop site, with support from the Head of Internal Communications and the app provider, Staffbase
- Creating compelling content including copywriting, image editing, page creation and layouts, and internal social posts
- Supporting launch and engagement plans for our employees around the globe, including an exciting launch and welcome video for myWHSmith
- Creating useful ‘how to’ bite-size guidance for employees
- Be the first point of contact for teams across the company to support their content on myWHSmith
What we are looking for:
- Proven experience creating and managing compelling content for an employee app or intranet is essential
- Strong creative flair and enthusiasm for creating engaging content
- Good understanding of social media best-practice
- Comfortable adapting to deadlines and delivering multiple tasks, while remaining calm under pressure
- Strong influencing skills with ability to quickly build strong relationships with key stakeholders in support centres and stores,
- Comfortable presenting to diverse groups of colleagues, including senior executives
- Good eye for design with ability to produce compelling imagery, GIFs and more for use on myWHSmith
- Experience of using the Staffbase platform would be a huge benefit, though not essential
How we reward our teams:
- Hybrid Working Model from home and in the office
- 4pm Friday Finish
- Flexible Working
- 25 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
- Family Friendly Leave
- Company Pension scheme
- Sharesave Scheme
- Annual Bonus based on company and personal performance
- Competitive Salary and Car Allowance
- Private Medical
- Staff Discount Card for stores and online
About us:
Celebrating 230 years, we’re proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 12,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve.
WHSmith have occupied our place in our customers’ hearts for over two decades.You’ll find our stores and our family of brands in airports, hospitals, railway stations, on high streets and in shopping centres – as well as right across the world! We are an ambitious team that thrives on pace collaboration and innovation resulting in a real entrepreneurial culture.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
