Document Production Assistant

A highly regarded London based law firm are currently looking to recruit an experienced Document Production Assistant to be the initial point of direct contact for short and quick document related tasks for Corporate clients within, ensuring smooth intake of work.

You will have the opportunity to work for a leading Global law firm with flexible working on offer but initially the working hours will be either 8.30-4.30pm or 9.00 to 5pm with at least two days in the offices.

The role

• Initial point of direct contact for short and quick document related tasks for Corporate clients within the London office, ensuring smooth intake of work.
• Role goals include identifying work suitable for the Quick Turn function and personally completing Quick Turn Work (1 hour max estimate), efficient scheduling of work and handing over to colleagues where necessary and excellent technical skills to respond to queries and for troubleshooting tasks.
• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• Liaise closely with Document Production and departmental contacts to filter requests as appropriate, as well as utilising a working knowledge of current Document Production and providing quick turnaround service via email and/or an electronic submission tool as well as helping clients to appropriate solutions.
• Utilising client tools and templates in document preparation as required.
• Technical document trouble-shooting support as required within the centre or directly with centre users.
• Performing quality control measures on work produced.
• Managing and prioritising assigned projects to ensure deadlines and expectations are met.
• Acquire and maintain an in-depth working knowledge of the client's working environment and business needs.
• Effective project communication

Requirements for the role

• Experience of administering and effectively managing your own workflow and workloads within a legal or other professional services environment
• Excellent working knowledge of document production practices and technologies
• Previous document production experience in a professional services environment

Firm Benefits

• 25 Days holiday increasing to a maximum of 28 days with service plus Bank Holidays
• Private medical insurance
• Enhanced Maternity/Adoption/Shared Parental leave
• Pension scheme
• Study assistance
• Employee Assistance Programme
• Cycle to work
• Subsidised Gym