IT First Line Support

My client are looking to bring on board an IT First Line Support Specialist based out of their site in Birmingham, to help in delivering top-tier IT services to their clients.

My client are one of the UK's largest handlers of fresh produce, and are looking to recruit a IT First Line Support Specialist based in Birmingham.

The key responsibilities of the IT First Line Support Specialist based in Birmingham will include but not be limited to the following.

• Provide first-line technical support to both internal staff and external clients.
• Efficiently diagnose and resolve hardware and software issues.
• Log and manage support tickets via our helpdesk system.
• Assist with the setup and configuration of desktops, laptops, and IT equipment.
• Perform regular system checks and maintenance.
• Offer user guidance and training on IT best practices.
• Escalate more complex issues to second-line support as needed.
• Maintain accurate records of IT assets and user accounts.

The successful individual with have the following experience, skills and characteristics.

• Proven experience in a first-line IT support role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate technical information clearly to non-technical users.
• Strong multitasking and time management skills.
• Customer-focused with a dedication to providing high-quality support.
• Relevant IT certifications are advantageous.
• Ability to work within a fast paces enviroment.

£28,000 - £35,000

Additonal employee benefits

EA First Ltd are acting as an Employment Agency for this permanent vacancy.