Medical Receptionist

Job summaryWe are currently recruiting to a General Medical Administrator who will work across our administrative functions within the practice. This is a varied role and will suit someone who likes variety in their day-to day work and is a keen learner. This position is open to applicants looking for both full and part-time hours. As a practice, we are now open on Saturdays (9am-5pm) and on Monday evenings until 8pm to provide an extended access service to our patients - these hours will be part of your working week.Main duties of the jobThe role will include reception work involving answering telephone's, booking appointments, providing a front desk reception service, working to protocols to advise and signpost patients for their care. It may also involve handling patient referrals, insurance reports, as well as more non-departmental specific administrative tasks.The ideal candidate will need to be proficient with IT and have a kind and caring manner as the role will involve contact with our patients. Previous experience of GP Practice is ideal, however training will be provided regardless. About usAshfields Primary Care Centre is a large practice looking after just over 28,500 patients. The Practice team comprises multiple administrative departments, a large varied clinical team and hosts a selection of community clinics.As a practice, we pride ourselves on providing high quality patient care, where our ethos is to keep the patients needs at heart. We are lucky to have such a large support network of staff making it a friendly place to work.Job description Job responsibilitiesTobe responsible for undertaking a wide range of administrative duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients as required, providing administrative secretarial support. To act as the central point of contact for patients,the distribution of information, messages and enquiries for the clinical team,liaising with multidisciplinary team members and external agencies such assecondary care and community service providers.Thefollowing are the core responsibilities of the role. There may be on occasion,a requirement to carry out other tasks; this will be dependent upon factorssuch as workload and staffing levels:a.Maintainingand monitoring the practice appointment systemb.Processpersonal, telephone and e-requests for appointments c.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriatelyd.Signpostpatients to the correct servicee.Initiatingcontact with and responding to, requests from patients, team members andexternal agenciesf.supportin the management of repeat prescriptions, ensuring they are processedaccurately and efficientlyg.Actionincoming emails when necessaryh.Photocopydocumentation as requiredi.Dataentry of new and temporary registrations and relevant patient information asrequiredj.Inputdata into the patients healthcare records as necessaryk.Administrativesupport provision for information requests i.e. SAR, insurance / solicitorsletters and DVLA formsl.Manageall queries as necessary in an efficient mannerm.Carryout system searches as requestedn.Maintaina clean, tidy, effective working area at all timeso.Supportall clinical staff with general tasks as requestedJob description Job responsibilitiesTobe responsible for undertaking a wide range of administrative duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients as required, providing administrative secretarial support. To act as the central point of contact for patients,the distribution of information, messages and enquiries for the clinical team,liaising with multidisciplinary team members and external agencies such assecondary care and community service providers.Thefollowing are the core responsibilities of the role. There may be on occasion,a requirement to carry out other tasks; this will be dependent upon factorssuch as workload and staffing levels:a.Maintainingand monitoring the practice appointment systemb.Processpersonal, telephone and e-requests for appointments c.Answerincoming phone calls, transferring calls or dealing with the callers requestappropriatelyd.Signpostpatients to the correct servicee.Initiatingcontact with and responding to, requests from patients, team members andexternal agenciesf.supportin the management of repeat prescriptions, ensuring they are processedaccurately and efficientlyg.Actionincoming emails when necessaryh.Photocopydocumentation as requiredi.Dataentry of new and temporary registrations and relevant patient information asrequiredj.Inputdata into the patients healthcare records as necessaryk.Administrativesupport provision for information requests i.e. SAR, insurance / solicitorsletters and DVLA formsl.Manageall queries as necessary in an efficient mannerm.Carryout system searches as requestedn.Maintaina clean, tidy, effective working area at all timeso.Supportall clinical staff with general tasks as requestedPerson Specification Qualifications Essential - Educated to GCSE level or equivalent Desirable - AMSPAR Qualification Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Experience Essential - Experience of working with the general public - Experience of administrative duties Desirable - Experience of working in a healthcare setting - Experience of EMIS user skills - Experience of using Docman Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Person Specification Qualifications Essential - Educated to GCSE level or equivalent Desirable - AMSPAR Qualification Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Experience Essential - Experience of working with the general public - Experience of administrative duties Desirable - Experience of working in a healthcare setting - Experience of EMIS user skills - Experience of using Docman Personal Qualities Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer details Employer nameAshfields Primary Care Centre AddressMiddlewich RoadSandbach Cheshire CW11 1EQ Employer's website