CRM Technical Executive

CRM Technical Executive - Up to 40k - Hybrid- 2 days per week in Milton Keynes OfficeForward Role are pleased to be partnering again with this highly reputable household name, to support them in their search for a CRM Technical Executive to join their team.This is an exciting opportunity, where you will be responsible for the technical implementation, configuration, and maintenance of their CRM platform. You will be working closely with internal teams to ensure seamless data integration, campaign execution and optimisation of their CRM initiatives. What will you be doing:Be the technical expert of their CRM platform, ensuring efficient day-to-day operation and integration with other marketing and data systemsWork closely with the Senior Manager to understand team/business requirements and translate them into technically sound solutions within the CRM platformCollaborate with wider business areas including Data, Product and App teams, to develop solutions for customer integrated approaches for CRM marketingDevelop and optimise personalised message templates, content blocks, and other reusable components to streamline campaign creation and consistencyIdentify and resolve technical issues, troubleshoot problems and provide technical support to colleaguesAnalyse performance data and provide insights and actions to optimise customer engagement strategiesWhat do you need:Proven experience as a CRM Technical Executive with extensive knowledge of marketing automation platformsStrong experience with HTML, CSS and Javascript for email and web template developmentPrevious experience with SDKs, APIs, web services and data integration techniquesStrong communication skills both verbally and written