General Manager - Grosvenor Cafe/The Gardener

About Grosvenor Café: Located on Ashton Lane, Grosvenor Cafe offers an eclectic mix of food, drinks, live entertainment, and events, providing our guests with unforgettable experiences. Known for its stylish interiors and friendly atmosphere, we are a hub of activity in Glasgows social scene. About The Gardener: The Gardener is a vibrant bar and dining space located within the popular Grosvenor Café on Ashton Lane, one of Glasgows iconic nightlife spots. Known for its botanical-inspired décor, relaxed atmosphere, and creative cocktail menu, The Gardener offers a unique experience that blends natural elements with modern aesthetics. Its a favourite destination for those looking to enjoy casual dining, social drinks, or a night out in a stylish yet laid-back setting. About Us: The Scotsman Group is Scotlands largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. Role Overview: We are seeking an experienced and driven General Manager to lead Grosvenor Café and The Gardener. As a General Manager with Scotsman Group, you will be responsible for the day-to-day operations, ensuring high standards of customer service, and driving both financial and operational success. Key Responsibilities: Leadership: Oversee daily operations and inspire your team to deliver outstanding service and hospitality. Financial Management: Monitor budgets, control costs, and ensure profitability while delivering a high-quality customer experience. Customer Satisfaction: Maintain the highest standards of customer service to exceed guest expectations. Staff Development: Recruit, train, and mentor a talented team to create a positive and productive working environment. Event Management: Work closely with the events team to organise and execute private functions, live entertainment, and special events. Health & Safety: Ensure compliance with all health and safety regulations, food hygiene standards, and licencing laws. Business Growth: Develop strategies to drive footfall, increase revenue, and maintain Grosvenor Cafes reputation as a premier destination. What Were Looking For: Proven experience in a management role within the hospitality industry, preferably within a cafe, restaurant, or bar environment. Strong leadership skills with the ability to motivate and manage a diverse team. Excellent communication , organisational, and problem-solving skills. A proactive , hands-on approach to managing operations and improving efficiency. A passion for delivering exceptional customer service. Flexibility to work evenings, weekends, and holidays as required. What We Offer: Competitive salary and bonus structure. TRONC electronic tips Our staff keep 100% of tips earned in venues. Opportunities for career development within Scotlands leading hospitality group. Employee benefits including discounts across all Scotsman Group venues. A dynamic and supportive work environment. Wagestream Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. Cycle to Work Scheme Ready to lead Grosvenor Café/The Gardener to new heights? Apply now and one of our friendly team will be in touch. TPBN1_UKCT