Claims Handler

A small but growing London Market Insurer is looking for a Claims Handler to join their FI/PI team. Offering hybrid working of 2 days a week in the London office. As a Claims Handler in the PIFI team, you will ensure claims are handled to high standards and in line with Lloyd’s Principles, internal Claims Handling Guidelines and Compliance. This role offers hybrid working – you will be expected to attend the London office a minimum of 40% of the time, or more should business requirements dictate. Key responsibilities • Manage allocated claims to provide satisfactory conclusions for all interested parties, with a view to minimising the claims lifecycle and static claims. • Support and implementation of our claims philosophy which is to deliver a consistent and high-quality service and ensure all claims are assessed in a fair and prompt manner in compliance with all regulatory standards and our internal standards and in compliance with Lloyds Oversight Principles. • Contribute to our profitability by ensuring that claims are handled appropriately, accurate reserves are maintained, subrogation opportunities are maximised and expenses are properly controlled. • Ensure significant developments and/or new complex claims with potential to USD 1m+ and/or financial movements of USD 500k+ get reported to the Claims Manager as soon as practicable for inclusion on the weekly report to Senior Management. • Act within claims authority both financial and non-financial (including appropriate referrals with regards to declinatures and reservations of rights), ensuring compliance with the referral process for litigation against or involving us or companies for which we have claims handling responsibility. • Participation in quarterly actuarial reviews and reserving committees where appropriate. • Assistance with Reinsurance queries in order to accelerate payment of our claims. • Undertake activities/projects to enable proactive management of our claims including in relation to static claims. Comply with obligations to refer and record certain categories of claims. • Ensure appropriate collaboration with the Claims Operations Team to enable us to meet/exceed our KPIs • Provide support as required in respect of current and future portfolio transfers into our business, including support for due diligence of potential target portfolios (both Lloyd’s and non-Lloyd’s), and supporting the transfer of the management of claims portfolios into our business. • Any other reasonable duties that fall under the remit of the role being performed Skills & experience profile • Relevant experience within Professional Indemnity • Good communication, presentation and negotiation skills • Ability to adapt in a fast-changing environment, quickly identifying and solving problems • Knowledge of the Microsoft Office suite and other claims related software (e.g., Sequel and Trax) beneficial • Ability to develop and sustain relationships with internal and external customers • Lloyd’s experience desired • Legal degree or ACII qualifications beneficial