Hotel / Reception Supervisor

Senior Reception Manager wanted at Caprice Holdings Caprice Holdings is a renowned hospitality company managing a portfolio of high-end restaurants, bars, and private dining establishments. With a reputation for excellence and a commitment to delivering exceptional dining experiences, we're looking for a Senior Reception Manager to lead our one of a kind customer journey. As the Senior Reception Manager, you will play a central role in overseeing the reception area, managing reservations, and contributing to the overall success of the venue. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at one of our high profile restaurant. Key Responsibilities: - Oversee the day-to-day operations of the reception area, ensuring high service standards. - Manage and coordinate reservations, optimizing seating arrangements and guest flow. - Supervise and mentor reception staff, providing guidance to maintain a positive work environment. - Handle guest inquiries and concerns with professionalism and prompt resolution. - Collaborate with the management team to organize and execute private events and functions. - Ensure adherence to company policies, procedures, and quality standards. - Contribute to maintaining a positive and inclusive atmosphere for both guests and staff. Requirements: - Proven experience as a Senior Reception Manager or in a similar front-of-house role within the hospitality industry. - Experience with Open Table Reservation Software. - Strong organizational, communication, and interpersonal skills. - Exceptional problem-solving abilities and a proactive approach to operational challenges. - Ability to work in a fast-paced environment and manage multiple tasks efficiently. - Familiarity with reservation systems and administrative tasks. Benefits: - Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group - Unrivalled opportunities for progression across the Group - Recommend a friend scheme with great bonuses per individual referral - Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more - Reward programmes, long service awards, and staff recognition and incentives Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.