Resident Manager, managing a site is Southall. The Resident Manager will be managing a team of 4 concierge and 2 caretakers and joining a team comprising of 2 maintenance and a 3rd party security team. This role reports to the Estate Director.
Salary up to 50,000 dependent on experience and offers 25 days holiday plus bank holidays.
As a Resident Manager, you will lead the on-site team to deliver an exceptional experience for residents, clients and customers.
You will oversee key areas including Concierge, Security, Amenities and Community Engagement and be the primary point of contact for residents and the team, ensuring the smooth operation of the residential community.
Key Responsibilities:
Team Leadership:
- Manage and oversee the Concierge, Security and Amenities teams (if applicable)
- Ensure the team provides top-tier customer service and upholds the company's values
Resident Experience:
- Take ownership of the entire resident journey, from move-in to ongoing service delivery
- Strive to enhance the resident experience by ensuring service delivery meets expectations and aligns with Service Level Agreements (SLAs)
- Oversee the front-of-house operations and implement customer engagement strategies
Community Engagement & Events:
- Organise and facilitate community events to foster engagement among residents
- Promote a sense of community within the development, encouraging resident participation
Asset Management:
- Support asset management routines, ensuring timely completion of contract, risk, and mobilisation management tasks
- Liaise with stakeholders, including clients, agents and internal teams, to ensure smooth operations
- Report on mobilisation statistics and help define actions to improve service delivery
Risk & Compliance Management:
- Oversee risk management routines, ensuring all health and safety requirements are met
- Ensure compliance with H&S and preventive maintenance (PPM) standards
- Maintain a detailed audit trail of actions and certifications
Health & Safety:
- Supervise contractors and ensure adherence to H&S standards on-site
- Respond to emergency queries and manage incidents
- Conduct routine risk assessments, health and safety check, and escalate concerns when necessary
Contract Management:
- Oversee contract management for the development, including tendering, contract implementation and value assessment
- Ensure contracts are properly recorded and actions are diarised in the company's systems
Financial Management:
- Assist in drafting, controlling and reporting on the service charge budget
- Manage and monitor expenditure to ensure cost-effective operations
Team Management:
- Lead the recruitment, induction and training of team members, ensuring new hires are supported from day one
- Conduct regular performance reviews, manage absences and ensure accurate payroll submissions
- Motivate and support the team to deliver high-quality service
General Management:
- Attend internal and external meetings with stakeholders, including defect and operational meetings
- Oversee soft services such as landscaping and cleaning, ensuring the development is well-maintained
- Conduct regular inspections of the site, addressing any issues that arise
About the Company:
The company is dynamic, responsive, and meticulous, dedicated to delivering great service to customers. Employees embody the company's values of being Meticulous, Dedicated, Supportive and working in a Smart way.
If you are passionate about creating a positive resident experience, enjoy leading teams and have strong organisational and communication skills, this role is for you.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.