Customer Service Advisor

CUSTOMER SERVICE ADVISOR – TALKE - £(phone number removed) plus performance bonus after 6 months Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you. COMPANY BACKGROUND Our client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers. CUSTOMER SERVICE JOB PURPOSE Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email. CUSTOMER SERVICE DUTIES Dealing with high volume incoming calls Resolving customer issues in a timely manner Liaise with external contractors to arrange and manager resolutions to the queries raised Dealing with a variety of questions and queries Promoting the benefits of using the services the company provides Assisting with contract renewals and retaining customers Dealing with complaints Maintaining accurate customer records using the inhouse system CUSTOMER SERVICE REQUIREMENTS Excellent communication skills Ideally experienced dealing with customers on the telephone Passionate about helping people Team player Able to work in a fast-paced environment Excellent PC skills Problem solver Patient Able to work under pressure Due to location, it is preferred you have you own transport PACKAGE AND BENEFITS Week One Shifts: 8am-4.30pm Week Two Shifts: 10.30am-7pm Working 2 Saturdays (9am-5pm) with a day off in lieu 20 days holiday plus Bank Holidays Onsite Parking £(phone number removed) plus performance bonus Fantastic opportunity to build a career Recreational break out rooms Excellent ongoing training and support Fun days and events Feel valued everyday Recognition awards Follow us on twitter #awconsultingltd In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency CUSTOMER SERVICE ADVISOR – TALKE – £(phone number removed) plus performance bonus