Customer Experience Team Leader

Do you have a knowledge of Exports? Do you have previous team leadership experience in a manufacturing environment? If so, then this role is for you! Established over 100 years ago, with offices across the UK and further afield, our client is now looking for a Customer Experience Team Leader to join their team based in Smethwick. Salary is up to £31,000 per annum depending on experience and benefits include 34 days holiday including bank holidays, an enhanced corporate company pension scheme, a perk box subscription, BHSF Health Scheme, a fantastic employee awards package, the opportunity to develop skills and experience and free car parking.  Hours of work are 8.00 am to 4.30 pm Monday to Friday.  As the Customer Experience Team Leader, your duties will include: Overseeing and optimising the sales order processing activities Managing and supporting a team of 5 which includes the credit control team Managing sickness, absence, performance development and carrying out one-to-ones when required Managing the sales orders process for both UK and international markets, ensuring timely and accurate processing Being the main point of contact for escalations and communication between the warehouse, factory and other internal departments Attending and participating in meetings and training sessions Help engage with UK and international customers via the telephone, email, or chat to schedule field service bookings based on their preference and service availability Preparing the monthly sales forecasting reports As the Customer Experience Team Leader, you will have: Previous experience working as a Team Leader, ability to lead and motivate a team to achieve performance goals Experience in a manufacturing environment and sales order processing/administration  Knowledge of Exports Excellent communication and interpersonal abilities You may have experience working in any of the following: Customer Experience Team Leader, Customer Support Team Lead, Customer Success Supervisor, Customer Care Team Leader, Customer Operations Lead, Client Support Lead, Sales Team Leader, Account Manager, Customer Interaction Team Lead or any other suitable position