Customer Service Representative

Are you a customer service superstar? We have an exciting opportunity for a Customer Service Representative to join a fantastic team in a fast-paced, office-based environment. Our client, a well-established organisation, is seeking an individual who is passionate about delivering exceptional customer experiences.Role Function:As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the best possible experience. You will handle customer queries through various channels, process orders, and proactively address any issues that may arise. Your focus will be on delivering first-time resolution and upholding our commitment to excellence.Salary: £24,000Location: ChesterHours: Monday-Friday, 8.30am-4.30pm / 9am-5pm (rota'd)Duration: Permanent Responsibilities: Process customer orders and prioritise workflow to ensure efficiency Investigate and resolve customer queries, providing exceptional service throughout Stay updated on product knowledge through training sessions Liaise with internal and external departments regarding stock, deliveries, and special requests Identify and flag urgent or problematic orders, as well as potential customer complaints or product concerns Assist Account Managers with orders and queries Identify sales opportunities and communicate them to the sales team What you bring to the table:A strong and stable career history, highlighting your achievements and progressionPrevious experience in a call centre or high-volume customer service roleThe ability to excel in a self-driven environment, with a strong emphasis on quality and serviceProficiency in IT systems, with experience in Salesforce CRM considered an advantageA self-motivated and highly organised work ethicConfidence and a professional demeanourIn return, our client offers an attractive package:Company bonus scheme26 days of holiday plus bank holidaysFree on-site car parkingSIPP Pension Scheme with a matching contribution of 4-10%Enhanced Life Assurance coverage (6x salary)Enhanced Employee Assist ProgrammePurchase/Sell Holiday SchemeEnjoy working in a new, modern, and light open-plan officeIf you possess excellent customer service skills and are looking for a challenging yet rewarding opportunity, then this role is perfect for you. Join our client's team and be a part of their commitment to providing exceptional customer experiences.Apply now and make a difference in the lives of their valued customers.