Customer Service Advisor

Do you have experience within a call centre environment, with a passion for helping people with the ability to make people feel listened to and valued? Are you looking for an opportunity where you can really make a difference and take ownership of a problem and see it through to the end? If you are a confident, compassionate and positive person who always delivers a first-class customer experience during difficult times this is the role for you….. Reporting to the Customer Experience Manager, as the Customer Services Advisor - National Accounts you will be responsible for supporting the administration of Key National Accounts within the Service Department, ensuring activities requested are delivered in a professional and efficient manner. This is a full-time position, Monday - Friday based at our office in Birmingham - B6 7SS. About the Role What you will be doing... The point of contact for Key Clients regarding general service-related issues and ensuring that all business metrics are met Responsible for ensuring designated Client Accounts as directed by Customer Experience Manager Liaising between departments to support customers as point of contact for designated Clients. Oversee all scheduled appointments and ensure that deliverables are within the contracted SLA's. Delivering exceptional customer service and ensuring productivity targets are met. Liaison with Scheduling and PPM teams to ensure contractual obligations. Maintaining at all times correspondence in the system. Updating/maintaining Client Excel spreadsheets Updating Client Web Portals as required Forecasting and analysing data against agreed business KPI's on a daily/weekly and monthly basis. Any additional tasks set by the Customer Experience Manager Essential Skills What you will need… A can-do attitude and taking ownership of designated tasks Actively build and develop relationships with customers Excellent time management and planning skills. Confident and self-motivated and dealing positively with customers Prioritising and organising own workload & ability to prioritise tasks Displaying flexibility to ensure the achievement of targets. Implementation and management of business processes and procedures to drive efficiencies and customer satisfaction. Displaying transparency and respect for others A helpful and flexible attitude to handling customer queries Ability to spot the opportunities for process improvement Computer literacy and ideally knowledge of service management systems Demonstrate a passionate commitment to the business About Company Join Today and Build a Better Tomorrow! As we continue to drive innovation in our industry, we're looking for talented individuals to join our dynamic team and shape the future of security! Together, let's build a safer world. At Securitas Technology we are united by our purpose of helping make your world a safer place, we're passionate about protecting businesses and communities around the world with the latest in cutting-edge security technology. We are committed to ethics, sustainability, and compliance, and while we are truly global, we have the heart of a local organisation where our people are placed firmly at our centre. We have created a culture where our people are empowered to be the best they can be focused on our core values - Integrity, Vigilance and Helpfulness. We understand that the key to success lies in the strength of our team. Empowering our colleagues to think big, fail fast, and push the boundaries of innovation. We believe in celebrating our differences and creating a supportive environment where all voices are heard. As a purpose-led organisation, we aspire to make a difference every single day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That's why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world