Housing Operations Manager (East Kent)
Part time Hours: 17.5 hours per week, Wednesday (pm), Thursday and Friday. Job share 24,694 - 30,868 per annum prorated, equivalent full-time salary is 49,389 - 61,736 per annum.
Car Allowance of 1,136 per annum
Permanent
Driving Licence and Vehicle essential
You'll be managing landlord services to all customers and tenure types across a business area.Our client supports agile working, so you'll be provided all IT equipment to work flexibly between your home and their East Kent office. This is a job share opportunity, sharing a full-time position (35 hours per week) with a job share partner who'll work Monday, Tuesday and Wednesday (am) to allow for a handover. It's a new working arrangement for our client so will be subject to an initial three-month trial period. Strong communication and organisational skills will be essential.
Our client is one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex. Their financial strength puts us in a good position to rise to challenges and plan for the future.
They have just released their new corporate strategy, so it's an exciting time to join the organisation! This involves being bold and ambitious, investing in new and existing homes, putting safety and quality first.
Your key tasks will include:
- Leading and managing Neighbourhood Services Managers within a business area, fostering a strong performance culture.
- Managing complex housing management issues and to identify and implement improvements in resident services based on customer feedback and the clients corporate strategy.
- Ensuring compliance by the Neighbourhood team with statutory and regulatory requirements,
- Working cross-functionally to ensure new housing developments meet the needs of both the organisation and of our customers.
- Leading and implementing change across the organisation, with a focus on value for money and the improvement of customer service.
- Representing our client on key resident management companies, influencing budget and contractual decision making for the benefit of their residents.
- Identifying and addressing faulty leases and ensure that new leases and tenancy agreements reflect head leases.
- Ensuring the business area assumes sole responsibility for managing agents' contractual obligations, liaising with the Service Charge team, and authorising payment accordingly.
- Managing processes for tenancy services, voids control, lettings, revenue collection and resident involvement to ensure the delivery of properly co-ordinated resident services
- Ensuring expenditure is in accordance with budget, internal procedures, levels of delegated authority and with audit requirements. Take action when discrepancies occur.
- Deputising for other Neighbourhood Operations Managers or the Head of Neighbourhood Services as and when necessary
We're looking for someone who has:
- A good standard of education, with excellent verbal, written and numerical skills.
- A thorough understanding of Landlord, Leasehold and Tenant legislation and best practice in the field, in relation to all tenure types.
- An understanding of Welfare Benefits, particularly Housing Benefits.
- Knowledge of occasions that require liaison with Social Services (e.g. child protection, domestic violence)
- Appropriate means of transport.
Please click 'apply now' or contact me for more information
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