Shift Manager (Technical Account Manager)
Ipswich | Permanent | £30,000 P/A Package & Benefits
Smart Environmental Support Solutions are excited to be recruiting for an Shift Manager/ Technical Account Manager to work with our client, who is a Waste Management specialist, based in the Ipswich area.
Working within a manufacturing environment, the Technical Account Manager/ Shift Manager will be responsible for Client and Candidate engagement, streamlining communication between the recruitment team and the production team, whilst also recruiting and managing the onsite flexible workforce
Who are Smart Environmental Support Solutions?
We are a recruitment partner to the waste and recycling industry, we thrive on the introduction of talented, skilled, and dedicated people like yourself to an industry that is growing year on year. An industry that creates sustainable opportunities and a wide spectrum of job roles with career prospects throughout.
We promote “Social Values” making a meaningful difference in people’s lives while leveraging their skills, and abilities to support our mission.
Our client has been established for over 100 years, today they help organisations manage their waste sustainably and cost effectively. They encompass scale expertise and state of the art facilities and their efforts contribute to a sector-leading 49.6% recycling rate, creating and supporting more sustainable communities, and helping the UK build a more circular economy
We stand with our client and believe in the power of inclusion, collaboration, and making a positive impact on society. We strive to create a supportive and diverse environment where individuals can thrive, contribute their unique perspectives, and make a difference.
Join us in our journey to make a meaningful difference and be part of a purpose-driven team dedicated to creating a brighter future for all!
The Role
To ensure the smooth running of this well established recycling facility. Managing staff rota’s, sickness and holiday. Recruiting new and managing a pool of candidates to ensure the plant is fully staffed at all times. To ensure internal and external customer satisfaction and to uphold the Company’s reputation for excellent service and compliance.
The Technical Account Manager will become an expert in the sector, learning all aspects of the business enabling them to recruit, train and support the best workforce for the business.
Overview
- Fully understand client needs and maintain compliance with KPIs and company policies.
- Actively recruit candidates for specific sites.
- Regularly review client satisfaction and internal reports.
- Maintain records in line with legislative requirements and provide legislative updates.
- Monitoring of employee performance, in particular pick rates, Health and Safety and general conduct.
- Ensure that all staff are well trained and motivated to meet operational objectives.
- Drive continuous improvement in pick rates, screen cleaning and housekeeping tasks.
- Ensure that all employees are treated with dignity and respect, and they treat each other accordingly;
- Able to identify changes in material quality and react accordingly to ensure that quality and production is not compromised.
- Ensure staff availability to cover all positions, managing sickness and holiday coverage.
- Able to manage and deal with non-compliance and breaches of Health and Safety on shift.
- Ensure that site Health, Safety and Environmental standards (including housekeeping) are maintained to a high standard.
Some of the Benefits we offer:
- Base Salary- £29,000 P/A
- Oncall Allowance- £1000 P/A
- Free Parking
- Medical Cash Plan – Including Health Screening, dental cover, chiropractor and much more
- Onsite Canteen
- Comprehensive Medical Cash Plan for your peace of mind– including Health Screening, dental cover, optical, chiropractor and much more
- Discounts off Holistic wellbeing featuring alternative therapies, treatments, and counseling.
- Join us in our mission to make a positive impact - we plant a tree for every new team member. Welcome to EmployTREE!
- Access to a 24-hour EAP Advice line & CBT support.
- Celebrate success at our exclusive Company Award Events, held at surprise locations each year!
- Enjoy discounted gym memberships and more perks to keep you motivated and healthy.
- Life Assurance
- High Street Rewards, Vouchers and Cashback
- 33 Days Annual Leave- Length of service scheme-Earn extra days annual leave for length of service/ awards & recognition
- Training & Fully Mapped Development Plan & Accredited training courses
- Corporate Charity Days off- paid time to help your local charity
Skills & Experience Required:
- Previous experience in a recruitment background is essential
- Working knowledge of Health & Safety at work
- Understanding of waste and recycling collection operations is an advantage
- Must be able to demonstrate problem solving skills
- Excellent level of English, both spoken and written is essential
- Very good level of numeracy
- Ability to multitask while under pressure
- Flexible, adaptable approach is essential