Medical Receptionist

Job summaryWhitley Bay Health Centre is a local GP Practice providing primary care and community health care services to the people of Whitley Bay. We plan, deliver and commission a wide range of health care and treatment to meet the health needs of local people and we are looking to recruit people who can meet our expectations of delivering a first class health service to the people of Whitley Bay.We are looking for a motivated, enthusiastic and reliable individual to join our busy practice team.Hours of work are Monday to Friday 8.30am-5.00pm.Previous experience in a similar NHS environment preferred but not essential. Main duties of the jobThe successful applicant will act as first point of contact for patients, staff and visitors and must possess excellent interpersonal and organisational skills. The main duties will include booking appointments, taking telephone enquiries and undertaking reception duties all requiring extensive use of the computerised patient administration system. About usInterviews will take place week commencing 4th November 2024As this post involves contact with a vulnerable client group it has been designated as requiring an ENHANCED disclosure from the Disclosure and Barring Service.Whitley Bay Health Centre is positive about disability and is a disability user. We also wish to be known as an equal opportunities employer and welcome applications form all sectors of the community. The value we place on our employees is reflected in our commitment to improving the working lives of our employees.If applicants have not heard within 2 weeks they have not been successful.Job description Job responsibilitiesBooking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre Registering patient arrivals within the health centre Answering the telephone, transferring calls and taking messages Taking enquiries and requests for repeat medication from patients Keeping waiting area a safe environment for all users Dealing with incoming and outgoing post Filing patient notes, both electronic and paper Dealing with new and temporary patient registrations Ensuring all letters and samples are ready for courier collection Updating patient demographic changes on system Liaise with other support services when needed. Any other reasonable duties.Please see the attached Job Description in Supporting Documents for more information.Job description Job responsibilitiesBooking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre Registering patient arrivals within the health centre Answering the telephone, transferring calls and taking messages Taking enquiries and requests for repeat medication from patients Keeping waiting area a safe environment for all users Dealing with incoming and outgoing post Filing patient notes, both electronic and paper Dealing with new and temporary patient registrations Ensuring all letters and samples are ready for courier collection Updating patient demographic changes on system Liaise with other support services when needed. Any other reasonable duties.Please see the attached Job Description in Supporting Documents for more information.Person Specification Qualifications Essential Good standard of general education. Confident and competent using computerised systems. Desirable Systmone User. Experience Essential Previous experience of working in a busy office/reception area. Experience of handling confidential and sensitive information. Desirable Experience working as a GP receptionist. Sound understanding of confidential issues. Person Specification Qualifications Essential Good standard of general education. Confident and competent using computerised systems. Desirable Systmone User. Experience Essential Previous experience of working in a busy office/reception area. Experience of handling confidential and sensitive information. Desirable Experience working as a GP receptionist. Sound understanding of confidential issues. Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer details Employer nameNHS North Of England Commissioning Support Unit AddressWhitley Road Health Centre Whitley RoadWhitley Bay Tyne And Wear NE26 2ND Employer's website