Security Officer

Please ensure that you have a valid SIA licence when applying for this position. The Role To carry out comprehensive Security and Safety duties, to ensure a safe environment for staff, customers, contractors, and visitors. The Security Office role involves working permanent days, permanent nights and a mixture of days and nights when required. Security: • Handles complaints, investigates and processes written reports on customer or employee injuries, thefts, assaults, vandalism and other relevant security incidents. • Assist security team members in the apprehension of shoplifters in accordance with the Liberty policy and procedures • To use and be fully conversant with the related software systems including CCTV, access control, intruder alarm, fire system and any IT security equipment. • To ensure that all customers, visitors, contractors, and staff feel safe at all times by showing a confident positive attitude towards your role. • Deal with retail departmental queries related to security, and encourage departments to be security aware. • Deal with all customers/visitors, staff and colleagues in a polite and courteous manner. • Ensure completion of relevant procedures regarding store opening and closing duties. Safety: • To maintain the Health, Safety and Welfare of both Staff and Customers alike. • Comply with and implement Emergency Procedures when required • Respond in a professional manner to any first aid incidents and complete reports as required Cash Office: • Open Cash Office and distribute cash bags • E-mail daily reports for Sales Managers outlining cash discrepancies. • Control and order change floats, issue change and ensure we have enough stock for shop floor needs The Person The ideal candidate will have some experience within security, be customer-focused and able to maintain the Health, Safety and Welfare of both Staff and Customers alike. Good communication skills are key and a background in a similar role within retail would be an advantage.